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Child Support Services

Back to School Health and Resource Fair on Aug. 1

August is Child Support Awareness Month and San Bernardino County Department of Child Support Services (DCSS) is reminding parents that they are here to offer a range of services to assist parents in supporting their children. DCSS invites parents to attend events aimed at celebrating the department’s purpose of making a positive difference in the lives of children, as well as supplying resources to provide help building stronger, healthier families.

Thursday, Aug. 1 from 9 a.m. – 2 p.m., DCSS will hold its first-ever Back to School Health and Resource Fair. The department will hand out free backpacks (on a first-come, first-serve basis), offer free dental screenings, free vaccinations, free haircuts, CPR demonstrations, story time, cooking and much more through partnerships with local community agencies.

During Mondays with DCSS, the department will host representatives from social service agencies at its three offices in Loma Linda, Victorville and Ontario. While child support customers wait to meet with their case workers, they will have the chance to meet with staff from other County departments and agencies that can provide services to their families. This year, Building a Generation, 24/7 Fathers, WIC, Family Law Facilitators, Black Infant Health, Preschool Services, Nurturing Parents and First 5 will be available to provide information to child support customers during Mondays with DCSS.

“We are here to help parents who may no longer be together and may be unaware of the programs available for their benefit through Child Support Services. Many know us as the collectors of child support, we are much more,” Child Support Services Director Marie Girulat said. “Child support payments provide a measure of financial stability for families and create better outcomes for children. It is our job to help parents meet their medical and financial support and connect them to employment, housing, and other vital services to ensure they can provide for their children. During Child Support Awareness month, the spotlight is on our department and the wonderful things we do to help families, but our staff is here every month of the year for children and parents.”

By raising awareness about the services it provides, DCSS directly supports the Countywide Vision to promote family self-sufficiency and reduce childhood poverty throughout the county.

DCSS assists families by establishing orders for child and medical support, establishing parentage, locating parents, enforcing support orders, and collecting and distributing child support payments. DCSS is focused on helping the whole family with all aspects of services to gain self-sufficiency. DCSS is responsible for a caseload of approximately 106,000 cases with collections of over $189 million last fiscal year.

San Bernardino County Child Support outreach efforts honored

San Bernardino County Department of Child Support Services (DCSS) was recognized with two awards from the Child Support Directors Association for raising awareness and educating community partners about the importance of helping families provide for their children. 

Child Support’s Military Liaison team was recognized for establishing partnerships with Fort Irwin Army National Training Center and 29 Palms Marine Corps Air Ground Combat Center.  Members of the team have traveled to military bases to educate military partners about child support and how it assists both mothers and fathers. They have presented to the Judge Advocate General Office for attorneys, paralegals and over 100 of Fort Irwin’s command staff.

Child Support’s Outreach team was honored in the category of Child Support Program Awarenessforraising awareness and educating community partners, County departments and customers about services. The effort is part of the department’s Holistic Case Management approach to raise awareness for customers about services and ensure the department works with them to remove barriers so they can become self-sufficient. The expansive campaign included a partnership with the San Bernardino County Library, which provides after-hours child support services at three local libraries; Mondays with DCSS to bring services to the customers;  and collaborations with San Bernardino County Workforce Development Department.

“I am proud of the efforts of the department in reaching our customers, County and community partners and local military in creating an awareness that DCSS is here to help both mothers and fathers to provide for their children and achieve self-sufficiency, “ said DCSS Director Marie Girulat. “Through one coordinated effort, we have been able to positively impact lives, one family at a time.” DCSS partners with many County agencies and community-based organizations to meet the needs of both parents and help to remove barriers like unemployment, underemployment, license suspension, domestic violence and homelessness. The department helps families by determining the legal father of the child, establish orders for child and medical support, locate parents, enforce support orders, review child support orders when circumstances have changed, and collect and distribute child support payments. DCSS focuses on helping the family as a whole with all aspects of services to gain self-sufficiency.  Additional information regarding services and resources is available at http://hss.sbcounty.gov/DCSS, or by calling 1-866-901-3212.

Need assistance with child support?

CSAM Banner - PS

Do you or someone you know need assistance with child support?

 

August is Child Support Awareness Month and the San Bernardino County Department of Child Support Services will be coordinating its outreach efforts to raise local awareness of the services offered to the community.

Child Support Services assists families by:

 

-Establishing orders for child and medical support;
-Establishing parentage;
-Locating absent parents;
-Enforcing support orders;
-Collecting and distributing child support payments.

 

Visit the Child Support Services web site at hss.sbcounty.gov/dcss or call (866) 901-3212 to learn about the services the department offers.

 

By raising awareness about the services it provides, Child Support Services directly supports the Countywide Vision to facilitate family self-sufficiency and reduce childhood poverty throughout the county.

Do you or someone you know need assistance with child support?

childsupportbannerChild Support Awareness Month is here!

During the month of August, the San Bernardino County Department of Child Support Services (DCSS) will be coordinating its outreach efforts to raise local awareness of the services DCSS offers to the community.

DCSS assists families by:

  • Establishing orders for child & medical support;
  • Establishing parentage;
  • Locating absent parents;
  • Enforcing support orders;
  • Collecting and distributing child support payments.

By raising awareness about the services it provides, DCSS directly supports the Countywide Vision to facilitate family self-sufficiency and reduce childhood poverty throughout the county.

Do you or someone you know need assistance with child support? Visit the DCSS website at hss.sbcounty.gov/dcss or call (877) 901-3212 to learn about the services the department offers.

DCSS is here to help you with all of your child support needs.

Government Works: Kiosks make it easy

Final Government Works Stamp

Did you know the Department of Child Support Services has implemented six self-service kiosks in the public reception areas of each of its three offices, as well as its office located at the local child support court?

These kiosks offer customers the opportunity to open a case, access information about the status of their case, make a payment toward their child support obligation, or obtain answers to questions they may have about the program.

Customers may also access information about community services which assist in addressing other non-child support issues they may be experiencing. The six kiosks were installed in September 2012. During 2013, 4,461 customers spent over 265 hours using the department’s kiosks.

Kiosks (1)On June 13, the National Association of Counties recognized Child Support Services with an Achievement Award for their innovative kiosks.

This is an example of how Government Works.

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