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Comments or Questions

We hope you enjoy all the information we provide about the County and learn more about the departments and employees who serve you. We welcome your comments, messages and feedback. We’d like this blog to be a lively and interactive exchange of ideas. Above all, have fun and remain courteous!

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86 Responses to Comments or Questions

  • i have been at my residence for 28 years it backs up to the old Stater Brothers parking lot where I have a gate
    as well as my neighbor we use these gates often . Now the new owners brought this lot , and are telling us we cant use them any more? I was told that this property hold a old easement that allowed
    people to used these gates for shopping purposed and can not be blocked .. way back when these gate were added? who would I find this info?? To find if this easement existed ?

    Yucaipa CA AVE B 92399

  • I got a robotype call representing themselves as the District Attorney’s office stating I may be the victim of a crime. That is unbeknownst to me. It doesn’t seem plausible that the DA’s office would make such a generic type of call leaving the message to go to the DA’s website which was given, but I didn’t quite catch the address they gave. Any light on this would be appreciated.

  • Where can I go online to find out when my probation will end?

  • I’d like to know how to reprt some that is violating their probation.

  • I took a poll worker class here in Big Bear last fall before the 2016 Presidential Election,soon after I was picked to be a poll worker supervisor,but I ended up getting other work before the election so I didn’t work the election polls.I never got paid for the 2 hour class,or the certification paperwork from the class either,my wife took the class 2 weeks later and she got paid and the paperwork in the mail.I was wondering who I need to contact about this problem?Thanks for your time….

  • What are the county rules as far as dogs in grocery stores. In the last 2 weeks I’ve seen 4 dogs in grocery stores. I understand that no one wants to open themselves up to a case with the ADA and offend someone who legitimately has a service dog, but there have to be boundaries! I really don’t think a dog belongs anywhere where there is food. I have dogs, so I’m not against dogs. There are appropriate places for dogs. The grocery store is not one of them.

    • Good morning Denise. Service animals as defined by the Americans with Disabilities Act are allowed in grocery stores as long as the handler has control of the animal and the animal’s behavior does not pose a direct threat to the health or safety of others. Non-service animals are not allowed in grocery stores. If you suspect this law is being violated or abused, you should contact the store manager and/or register a complaint with the County’s Environmental Health Services Division, http://wp.sbcounty.gov/dph/programs/ehs/.

  • Where do I look for notices of dogs lost? We found two male small-ish shephard type dogs about 10:15pm on the street in Mentone near Sapphire South of Hwy 38

  • Good Evening San Bernardino County,

    I’ am trying to host an career day event at Fontana Adult School and I was hoping to maybe get someone from a Fontana fire station, and someone from the Fontana Police Department to attend. Who would I contact for that and what is their contact information?

    Thank You,

    Cwamne Howard

    • Good Morning. We would suggest calling the Fontana Fire Protection District Administrative Headquarters at (909) 829-4441 and the Fontana Police Department Public Information Office at (909) 854-8013.

  • How can I arrange for my Girl Scouts troop to visit a local fire or police station?

    • Thank you for contacting us. You should contact the San Bernardino County Sheriff’s Department Bureau of Public Affairs at 909-387-3700 or the San Bernardino County Fire Department at (909) 387-5974.

  • I live in upland and i cant seem to find any info in the ordinances and municipal code on having hens/roosters in a residential area

  • I had to call your 911 recently and the operator was extremely transphobic to me, telling me that I “sounded like a girl,” after I told them I was not, and they kept telling me to “calm down,” even though I made a point of being perfectly calm, only losing my temper after they kept telling me to calm down because I couldn’t get a word in edgewise. By telling me to calm down, they insinuated that I had a “hysterical female voice.” This would be misogynistic to a female caller, and was misgendering towards a trans male caller such as myself. Why do you let transphobes answer the 911 calls?

    • Please let us know where you were calling from and at what time so we can identify the agency that answered your call, retrieve the recording and take appropriate action. Thank you.

  • I just moved to Chino, after living in Los Angeles County all of my life. I am disable and need to register to vote in San Bernardino by mail and to get the form to vote by mail also. I researched a few websites and couldn’t find an address or website. Please help me accomplish this task. Thank you!

  • Hi I’m filing to have a plea set aside in a very old case. I have the probation report # and case# but its so old (1986) that is is not on the court’s website. how do I go about get the report on this case so that I may submit it with my petition?
    Thanks! Donna

  • Are you guys open today

    • Sorry. County offices were closed on Monday, Dec. 26. County offices are open Tuesday, Dec. 27; Wednesday, Dec. 28, and Thursday, Dec. 29; closed Friday, Dec. 30 through Monday, Jan. 2, and open again on Tuesday, Jan. 3.

  • i bought my home in 2011 and received a grant for down payment help. I need the phone number or information on the terms of this grant for refinancing purposes.. thanks

  • I am trying to find a form to fill out to receive a mail in ballot before AI leave the state on a trip across country. I called the office and was referred to this website but cannot find the form to fill out! Help!

  • One simple question for OES / Michael Antonucci –Re your announcement of a disaster preparedness App: WHAT ABOUT THOSE WHO DON’T HAVE THAT TECHNOLOGY?

  • I had originally posted on your site the following request under ” Hazard abatement enforcement begins, County Fire offers free curbside chipping services” but since time factor to comply in this matter is crucial, and I have not been answered as of yet, I decided to post it here.

    Thank you very much

    edgar escobar on August 3, 2016 at 8:45 PM

    We received a notice and order to abate bushes on an Easement 20 feet X 130 feet next to access road where Edison wires run from one electric post to another (not to the property) this Easement area, we as owners “cannot” use, place, build, dig, etc. absolutely nothing, why is it that Edison does not maintain such area if such is a potential Fire Hazard ? they do the top of trees but not the bushes.

    We learned from neighbors the fire that burned near the Golf Course in Arrowhead Woods, began by a fallen hot wire, such scenario is also possible here, if a live wire was to fall on all these bushes.

    Also, we bought from B of A two years ago, and we have pictures, it was like that already and we did not know about this. Why is it that they did not comply with fire regulations and abatement ?

    We can provide you with all information, we would like to know if you cited Bank of America and they obviously did not comply with the mandated Fire regulations for years, these bushes do not grow over night.

    The areas around the house, those areas we have almost done following CSB guidelines, we are absolutely aware now as to how to fire comply, we know how dangerous fires are. We got a couple of estimates and it is very costly between $1500 and $2000, we are wondering if you can order Edison to do the job, or if you have an available program to do it.

    Thank you very much

  • I know 10 to 12 years old are being sold on the street in San Bernardino.

    Why is there not a public telephone number known to all, where these crime can be reported in San Bernardino and action taken.

    Regular police have enough on their hands, and when you try to find a telephone number to report this kind of crime, there is no number to be found, known to the public to call. I even tried the Internet.

    Don’t tell me to call San Bernardino County District Attorney, they have other things on their mind and their hours are limited to 5 days a week Monday through Friday from 8AM to 5PM.

  • I was recently kidnapped and I want the hate crime San Bernadino district attorney to take up my case to prosecute my kidnapper.

  • I was kidnapped recently and I want the San Bernadino district attorney to take up my case to prosecute my kidnapper.

  • Just curious as to why when my son and I went together to register our new address and to get on the ballot to vote at the same place, at the same time, his name is registered to vote and yet mine was not, Thanks for the hour long wait in the hot sun in a wheelchair, just to be told to go home there is nothing anyone can do at this time.
    Richard Scott-Simons.

  • I need an email address to fax my Cert of Sterility to the Devore animal shelter… through my fax #A636078. I dont have a fax machine. thank you//

  • Re: shooting
    I’m in Ventura but willing to provide Psychological First Aid (PFA) to anyone affected by the shooting, direct or indirect, spanish or english. I can’t seem to find the OES contact and they are probably busy. Have prior experience with active shooter incident at UCSB. PFA/crisis intervention can help reduce the long term effects of trauma. I’m available by phone or online after 7pm. First responder can also contact me. I am familiar with services provided by regional centers and their consumers.
    All the best,
    Debbie P.

  • To Whom it May Concern:

    Pebbles Christian School is a provider for the TAD program. I have been having difficulty contacting a worker for one of our student. We need a sign in sheet for the month of October. Please contact me to get the case number and any other pertinent information.

    Thank you,
    Patti Cazares

  • Necesito ayuda por favor en mi trabajo me pidieron que sacara un permiso para trabajar con comida nose como ayuda por favor.

    • To obtain your food handlers certificate, please follow this link http://www.sbcfoodworker.com
      Once the page opens, you can change the language of the page by clicking on the upper right corner where it says English, this will show the languages you can use. Follow the instructions to obtain your certificate.

      Para obtener su certificado de Manipulador de Alimentos, por favor siga este link. http://www.sbcfoodworker.com
      Una vez se abra la página, usted puede cambiar el lenguaje de la página, haga clic al lado derecho en la esquina donde dice English, le ensenara las idiomas que puede usar.
      Siga las instrucciones para obtener su certificado.

  • Is it possible to have an application for the new honorable-discharged veterans card sent to me. I am a multiple enlisted 50% disabled Marine Corp Veteran. I just recently found out about the card through the OmniTrans BusBook. Thank you. A lot of disabled people whether veterans or not have limited abilities. I do not drive nor do I have printing capabilities on my computer.

  • I have a 63yr old male friend who has mild downs syndrome and limited mental abilities. He works full time making minimum wage. He is currently renting a room in upland but June 1 the living situation is changing and he must find a new place to live. I have been helping him look for assistance and apartments or a room for rent. He is only able to pay $400.00 a month. Because he makes $10,700.00 a year he does not qualify for any assistance, at least none that I’ve found or he has missed applications dates that are held once a year. I believe he needs a social worker to help because his reading skills are 2nd grade…maybe. Can you suggest where I can start looking for help. Thank you Vicki

    • Good morning. The best place to start is by calling 211. The mission of 211 is to link people with any and all assistance, public and private, that might be available to your friend.

  • San Bernardino county CP’s needs to be investigated they are taking children on false alligations and the parents never get a chance to say anything, the children are mistreated in foster care yelled at for crying and poorly taken care of this part of our justice system is awful no rights for anyone other then the CP’s workers please look into this it is very scary and the very people whom are their to protect children neglect them when in the system someone needs to step in and investigate.

    • Please contact Children and Family Services directly for your concerns at 909-388-0242.

    • Yes they do need to be investigated they are a corrupt government agency not helping but destroying families and traumatizing kids, because they messed up so bad falsified reports and left children and they died now they have shifted to falsifying the report for removal they are up more than 3 times with removing children and are messing with the integrity of the families. Contact me I have some information on who you can also speak to I have consulted with a Senior Attorney who is very interested in any cases re san Bernardino county and them mishandling the situation

  • When do we start getting the property tax payments for 2015 ?

    • Thank you for your inquiry. You asked when we start getting the property tax payments for 2015? We weren’t too certain if you were asking about the apportionment process, or property tax payments. The information provided below could assist you whether you want to learn how to access our Property Tax Publications, where you will find information about apportionment, or make a property tax payment.
      The apportionment of property taxes to taxing agencies takes place in early November. You can access the Property Tax Publications by going to our website at http://www.sbcounty.gov/atc, click on Disbursements > Property Tax > and then Property Tax Publications. For further assistance regarding questions about apportionment, you can contact our Property Tax Section at 909-386-8831.

      From the same website, http://www.sbcounty.gov/atc, you can also pay your 2014-2015 property taxes online beginning October 1st. The Property Tax Bills for 2014-2015 will be mailed at the end of September. For further assistance regarding questions about your property taxes, you can contact our Tax Collection Division at 909-387-8308.

  • How can i obtain more information on submitting an application for my mother for the senior apartments that will be built?

  • I think the city of San Bernardino could benefit financially if they considered having a food truck festival/event on a weekly basis at the orange show grounds. The vendors would be required to pay to participate and the city could charge a small entry fee ($ 3.00-5.00). With the gourmet food truck craze, I really believe it would benefit the city as well as the people living in the surrounding areas. I have been to many of these events and have found that they generate a lot of business, and people drive out from surrounding cities to participate. 🙂

  • Im not sure who does the editing for the Newspaper or the County Wire but when i looked at the Newspaper Praises the Countys progress and read the part that the County Employee Unions have agreed to pick up the employees portion of the pensions cost as they all should . It just made my day so why are we voting if this is happening of course we would love that and want to say Thank YOU !!!! .. If its not true it is quit embarrassing and this is why there is no trust or faith within our County still … I would really like to know how this will be handled im sure it will be brought up in a meeting or at the BOS ..

  • Kitty Devore Rescue which rescues cats exclusively from the Devore Animal Shelter is being excluded from the Big Give. Although this 501(3)c charity does it’s work in the county, the administrator lives in San Pedro, thus the San Pedro address. This seems blatantly unfair. A charity located in the county but providing services elsewhere would qualify. But one whose work is done only in the county, but headquartered elsewhere is not.

  • This is a great site to stay on top of community events. Thank you.
    Equus Medendi is an Equine Assisted Learning and Therapy program. We were recently awarded a Grant from the Department of Veterans Affairs and would like to share our information with you in our ongoing effort to reach out to our Veterans and their families.

    The following article was published yesterday in the Press Enterprise:

    http://www.pe.com/local-news/san-bernardino-county/san-bernardino-county-headlines-index/20140219-region-four-legged-therapists-help-struggling-veterans.ece

    It would be a tremendous help to our outreach program if you could share our program information with your audience. Thank you for all you do for our community.

  • I would like to see if we would be able to put our CWN membership message on this newsletter. I am looking for ways to advertise for our group to gain new membership.

    • Hi. I’m not sure this is the right forum for CWN. CountyWire’s main audience is the public. However, we would be happy to get the word out via Postmaster and Countyline. Contact David Wert or Felisa Cardona for details.

  • What is the best way to submit media releases for upcoming events in the county?

  • I agree with Michelle Profant that many animals die because of lack of homes

  • I don’t know how often this is updated, but perhaps you could post pictures of animals available for adoption at the Devore Shelter on this page. Many, many animals die because of lack of homes and all the public notice they can get would be helpful.

    Thank you

    • We will definitely work with the San Bernardino County Animal Care & Control Division of Public Health to share information about animals available for adoption at our County shelter. You are right – we have a serious pet over-population problem in our county, and there are far many more animals than there are homes. That’s why we actively encourage and work with pet owners to have their pets spayed and neutered and conduct pet adoption events. In the meantime, information about San Bernardino County pets available for adoption can be found on Facebook at Homeward Bound Project Adopt and on the Animal Care & Control website at http://www.sbcounty.gov/dph/acc/.

  • I see that Arrowhead Regional entered the pink glove dance and you posted it, but Bear Valley Community Healthcare District has entered the contest too and I don’t see a post about it they are part of San Bernardino County. Bear Valley Community Hospital is #1 in California for the #pinkglovedance competition and is now competing with the big hospitals from Pennsylvania and New York.
    http://www.facebook.com/BearValleyCommunityHospital.

    Don’t forget to vote every day with every email you have until midnight November 8th.
    http://www.pinkglovedance.com/videos/2013-video-contest/bear-valley-community-healthcare-district/

  • We are a Soroptimist club, and looking to have a ‘walk/ride’ in golf carts in Silver Lakes/Helendale on county sidewalks and streets. About 50-200 may participate in this peaceful walk, holding signs expressing the work that Soroptimist does in our community. What permits and requirements are needed to be issued a permit by the County? How much time before our event must these items be submitted? Any other information would also be helpful, such as notifying the Sheriff’s department regarding traffic control and the fire department.

    Please advise at your earliest convenience, as we are planning our event for March 8, 2014.

    • You will need to obtain a Temporary Special Event Permit through the County’s Planning Division. The closest office to you is in Hesperia at the Jerry Lewis High Desert Government Center, 15900 Smoke Treet St. You can reach them by phone at (760) 995-8140. Thank you!

    • Don’t forget to ask your local hauler for temporary trash and recycling bins for your event?

  • We have an event for mental health awareness on 11/29. How to we get it posted on this site?

  • I have a friend who is on some kind of SBC healthcare plan for the poor. Doctors found tumors on her ovaries a month ago and want to do a biopsy, but the paperwork from the county still hasn’t come. She’s now so sick she keeps going to the ER in Joshua Tree, but they won’t do a biopsy without the paperwork. Now, she is seriously worried she’s going to die.
    What is she supposed to do?

    • It sounds like your friend is enrolled in ArrowCare, a Federally funded health program for qualified San Bernardino County residents. Through ArrowCare, individuals have access to preventive medicine through a primary care provider, emergency coverage, hospitalization, mental health, pharmacy, and more. Please have your friend call (800) 442-4978 Monday through Friday between 9 a.m. and 4 p.m. Or, if you send her contact information to me at dwert@sbcounty.gov, we will have an ArrowCare case manager contact her. Thank you!

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