Patients’ Rights


Mental Health patients have the same legal rights guaranteed to everyone by the Constitution of the United States and California Laws. The goal and function of San Bernardino Patients’ Rights Advocates is to protect the legal, civil and human rights of consumers in the mental health system.

This goal is achieved by supporting the patients’ expressed needs; insuring that mental health systems safeguard the rights of patients through rigorous monitoring; providing ongoing training aimed at informing mental health providers of patients’ rights and promoting treatment of patients with dignity and respect.

Looking for information on how to file a grievance, understand a Notice of Action, or change a provider? View our Problem Resolution Process webpage.

patients Rights

Patients' Rights

850 E. Foothill Boulevard
Rialto, CA 92376
Ph: (800) 440-2391
Fax: (909) 421-9258

What do Patients’ Rights Advocates do

Represent Patients in Inpatient Psychiatric Hospitals
Patients’ Rights Advocates represent patients who are involuntarily detained at the Arrowhead Regional Medical Center. The Advocates prepare patients for their certification review hearings, also known as probable cause hearings. The hearings are held to determine whether the treatment facility has sufficient cause to hold a patient against their will.

Respond to Psychiatric Grievances and Complaints
Patients’ Rights Advocates investigate and respond to grievances and complaints regarding inpatient and outpatient mental health services. Advocates also provide other advocacy and mediation services to patients involving outpatient providers and inpatient treatments.

Provide Trainings
Patients’ Rights Advocates provides trainings and in-services on patient rights to patients in inpatient psychiatric units; outpatient mental health services, residents in Board and Care facilities and the mental health community.

Room and Board Coalition
Patients’ Rights Advocates participate in the Room and Board Coalition, which is an independent organization of unlicensed Room and Board operators, whose goal is to set standards for quality safe housing for people with mental illnesses. Patients’ Rights participate in various aspects of this organization to support its functions.

System Advocacy
Patients’ Rights Advocates monitor mental health facilities and residential treatments for compliance with patients’ rights laws. The advocates review and comment on policies and practices that impact recipients of mental health services.

Community Outreach
Patients’ Rights Advocates provide education and reach out to mental health consumers to improve their ability to advocate for themselves and represent consumers’ interest in public forums.

Problem Resolution Processes

For more information regarding how to file a grievance or appeal or how to change providers or request a second opinion, visit our Problem Resolution Process webpage.

Advance Health Care Directives

You have the right to make healthcare decisions. You can plan now for your medical care needs if in the future you are unable to speak for yourself.

Advance Health Care Directive Brochure
Directiva Anticipada de Cuidado de Salud

Notice of Privacy Practices

Your health information is personal and private, and we must protect it. This notice tells you how the law requires or permits us to use and disclose your health information.

Notice of Privacy Practices
Anuncio de las Practicas de Privacidad

Rights of Inpatient Clients
  • Privacy, dignity, and humane care
  • Be free from abuse, neglect or harm, including unnecessary or excessive physical restraint, isolation, or medication
  • Be free from discrimination
  • Religious freedom and practice
  • Participate in appropriate programs of publicly supported education
  • Social interaction and recreation
List of Lanterman-Petris Short Act (LPS) Facilities
  • Arrowhead Regional Medical Center
    (909) 580-1800
  • Loma Linda Behavioral Medical Center
    (909) 558-9207
  • Canyon Ridge Hospital
    (909) 590-3700
  • Jerry Pettis Memorial Veterans Hospital
    (909) 825-7084
  • Community Hospital of San Bernardino
    (909) 887-6333
  • Redlands Community Hospital
    (909) 335-5500
  • VA Hospital
    (909) 583-6907