Frequent Customer Questions About EZ Online Permitting (EZOP)

Still need help? Please call us Toll Free (800) 722-4542

Direct Line (909) 388-5813

Non-EZOP Application Related Questions

I cannot connect to the EZOP Portal?

Step 1. Verify that you are entering the correct URL: https://ezop.sbcounty.gov/CitizenAccess/

Step 2. Are you using a supported internet browser?

  • Supported browsers are : Internet Explorer 11, Mozilla Firefox, Google Chrome, Opera, Safari
  • If you are using a supported browser, continue to Step
  • If you are not using a supported browser, please use one of the supported browsers: Internet Explorer 11, Mozilla Firefox, Google Chrome, Opera, Safari
  • Please click on the “Supported Browsers.pdf” for more information

Step 3. Verify internet connection

  • Open a new browser
  • Connect to Google.com
  • If you cannot connect to Google.com, you might have an internet connection, continue to next step
  • Try connecting to a site that you frequently visit
  • If you cannot connect to that frequently visited site, you most likely have an internet connection issue
  • Please contact your internet provider

My permit has been issued, but I need to revise my plans.  What should I do?

Please submit a new application and reference the old “Record Number” in the “Detailed Description” and “Related Records”.

What browsers are supported in the EZOP Portal?

  • The Supported browsers are : Internet Explorer 11, Mozilla Firefox, Google Chrome, Opera, Safari
  • Please click on the “Supported Browsers.pdf” for more information

Account Related Questions

How do I setup/register for an EZOP Account?

I added myself as “Individual” for “Contact Type”. How I can change it to “Organization”?

  • The initial “Contact Type” selected when you first registered cannot be changed
  • However, you can add “Organization" as a new contact
  • Go to "Account Management"
  • Go to "Contact Information"
  • Click "Add a Contact"
  • "Select Contact Type" page will open
  • Select "Organization" as "Type"
  • Click "Continue"
  • Fill out information on page
  • Click "Continue"

I am not receiving any emails. What should I do?

There are two (2) common reasons for not receiving emails.

  1. Applicant on application
  1. SPAM Filter
  • Please check your SPAM or JUNK folder
  • It is possible that this address is being blocked
  • If you have a system administrator, you may also want to check with them for assistance

I cannot remember my password. What should I do?

  • Go to login page and click “I've forgotten my password
  • You will receive an email with a link to reset password
  • Please visit EZOP.sbcounty.gov homepage and review “Application How-To Videos

I cannot remember the answer to my security question to reset my password. What should I do?

I entered the wrong email address when I registered and now I am not receiving email messages. What should I do?

I would like several people to receive notification updates for my application?

  • This feature is not available
  • The County is currently exploring possible solutions

Is a person required to have a registered account to be a Contact or Delegate?

  • To add a person as a Delegate to your account, the person must be a registered user
  • To add a person as a Contact to your account, the person does not have to be a registered user
    • A Contact does not have access to any account information

My “Business Name” is blank when I view my contact information. What should I do?

  • Go to "Account Management"
  • Go to "Contact Information"
  • Click on drop down arrow next to "Actions"
  • Click "View" and "Contact Information" page will open
  • Make edits and "Save"

What is the difference between a Contact and a Delegate?

  • A Delegate is a person that you give authority to access your account
    • For example, if you would like a co-worker to schedule inspections for your permits, you can add them as a delegate
  • A Contact does not have access to any account information

When should I choose “Individual” vs “Organization” for a contact type?

  • Individual” should be chosen if you are the property owner and the property is not owned by a business/company
  • Organization” should be used if you are a business/company or work for a business/company that is making the application

Application Related Questions

Application is requiring information in a field that I do not have or not sure what to enter. What should I do?

  • Please go to EZOP.sbcounty.gov
  • Navigate to “Contact Us
  • Select the appropriate department’s contact information

How can I find my Parcel Number (APN)?

  • Go to EZOP.sbcounty.gov
  • Click on “Parcel Maps” from menu bar
  • Double click anywhere on the map a few times
  • A gray bar will appear at the top of the map
  • Click on the binocular icon, enter your address, and search

How can I view my uploaded documents?

  • Go to “My Records”
  • Click on the “Record Number
  • Click the down arrowhead next to the “Record Info” tab
  • Click attachments
  • All the documents you uploaded, revisions made by County, blank forms, and the issued permit will be located under “attachments"

How do I add information to my application?

  • Unfortunately, once you submit your application, you cannot change it
  • You will have to contact County Staff to make changes to a submitted application
    • Please go to EZOP.sbcounty.gov
    • Navigate to “Contact Us
    • Select the appropriate department’s contact information

How do I check the status of my application?

  • Login to EZOP Portal
  • Go to “My Records
  • Click on the “Record Number
  • Click the down arrowhead next to the “Record Info” tab
  • Click "Processing Status"
  • Please visit EZOP.sbcounty.gov homepage and review “Application How-To Videos

How do I continue an application I previously started and saved?

  • Login to EZOP Portal
  • Go to Home
  • Click Dashboard
  • Go to "Work in progress"
  • Click on “Resume Application” under “Record Name

How do I delete an attachment?

  • Unfortunately, once you “Save” an attachment it cannot be deleted by you
  • You can delete an attachment if you have not “Saved” the document/plan
  • Please contact County Staff for assistance in removing the document/plan
    • Please go to EZOP.sbcounty.gov
    • Navigate to “Contact Us
    • Select the appropriate department’s contact information

How do I find my permit in EZOP portal?

  • Login to EZOP Portal
  • Go to “Home
  • Go to “My Records
  • Click on the “Record Number
  • Click the down arrowhead under the “Record Info” tab
  • Click "Attachments"
  • Your permit will be one of the PDF documents listed
  • Please visit EZOP.sbcounty.gov homepage and review “Application How-To Videos

How do I get to the EZOP Web Portal?

  • Go to EZOP.sbcounty.gov
  • Click on the “Apply Now” icon

How do I upload my plans?

  • Login to EZOP
  • Go to “Home
  • Go to “My Records
  • Click on the “Record Number
  • Click the down arrowhead next to “Record Info” tab
  • Click "Attachments"
  • Click “Add
  • Please visit EZOP.sbcounty.gov homepage and review “Application How-To Videos

I am not sure what is being requested on the application. Who can assist me?

  • Please go to EZOP.sbcounty.gov
  • Navigate to “Contact Us
  • Select the appropriate department’s contact information

I am unable to Login. What should I do?

  • Verify you are using the correct "username" and "password"
  • If you still cannot login, go to login page and click "I've forgotten my password"
  • You will receive an email with a link to reset password
  • Please visit EZOP.sbcounty.gov homepage and review “Application How-To Videos

I cannot submit my application without uploading my plans. I do not have my plans with me. What should I do?

  • Unfortunately, you cannot submit the application without the required documentation in PDF format
  • Please click the “Save and resume later” yellow icon in the left hand corner at the bottom of the page
  • When you have your documents available in PDF format, please go to:
    • "Dashboard" then
    • "Work in progress" and find the "Record ID"
    • Click “Resume application” and “Pick Up where I left off
  • Please visit EZOP.sbcounty.gov homepage and review “Application How-To Videos

In reviewing my conditions, I get a “Record has been locked” message. What does this mean?

  • This message does not mean that you are locked out of your account
  • Some of the conditions might be prior to permit issuance or inspection
  • Until your respective conditions are satisfied, the permit will not be issued or you will not be able to schedule an inspection

Is electronic signature available?

  • The feature is not available
  • However, the County is actively exploring possible solutions

My Address is missing the street number when I enter my Parcel Number

  • The missing street number does not prevent you from proceeding with the current application
  • You will need an updated address prior to your permit being issued
  • To correct this issue, please fill out an “Addressing” application under the “Building” tab/module

What application should I fill out?

What applications can I submit online?

Fee/Payment Related Questions

Can I save credit card information so that I do not have to reenter it?

This is currently not an available feature

Can I still come to the County to make payments?

Yes, you can still come to the County to make a payment

How do I make a fee payment?

  1. If you are the Applicant, you will get an SBC-Fee Invoice email advising that assessed fees must be remitted
  2. Please go to “My Record
  3. Under “Action” you will see “Pay Fee
  4. Click on “Pay Fee
  5. You will be taken to a payment portal to pay by credit card or directly from your bank account

Still need help? Give us a call!

Please call us Toll Free (800) 722-4542 | Direct Line (909) 388-5813