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Land Use Services Launches ‘Virtual Counter’ Service

Submitting plans, permit applications, conducting zoning and development project research just got easier with the launch of the new online “Virtual Counter” customer service portal created by the County’s Land Use Services Department.

Customers and potential applicants can now do research online that used to be conducted at the customer service counter, or sometimes by phone.

Now Land Use Services customers have 24-hour, 7-day-a-week access to all the information they need regarding zoning and permitting requirements, fee estimates, and other general information. The Virtual Counter also accepts specific questions, inquiries and complaints that receive individual responses.

“The new Virtual Counter is the latest way the county is using technology to improve public service,” said Board of Supervisors Chairman Curt Hagman. “Now our customers can do everything online through the EZ-Online Permitting Portal. In addition to submitting plans and permit applications, customers now do project research online with Virtual Counter services.”

”This saves trips to County offices and time spent on the phone. This innovation is a huge step forward in our customer service capabilities,” said Land Use Services Director Terri Rahhal.

Land Use Services has also released its very own mobile app, SBC311 – Land Use Services, for Android users. The app brings the Virtual Counter features directly to your smart phone/tablet. The app is currently available at the Google Play store will be available to Apple users in the near future.

30 thoughts on "Land Use Services Launches ‘Virtual Counter’ Service"

  1. Michelle Quintana says:

    I have a mobile home on a parcel (#0620032230000) that Sam Barton from the City of Twentynine Palms has a permit showing the mobile home was placed on a foundation May 3, 1990, however it does not show the age of the mobile home. Can you provide that to me?

    Property address
    4671 Mesquite Springs Road
    Twentynine Palms, Ca. 92277
    Parcel # 0620032230000

    1. Hi Michelle, you may want to contact the Assessor’s office for information at

  2. jesus a reyes says:

    i need help whit the rent please

  3. Maria says:

    My boss is purchasing a property
    we would like information on how this land could be used
    is it divisible? if so how many dwellings per soft acreage ? We couldn’t find info on who the public water services, is it public? can we build a well? or tanks? what can be done?
    the Power is it close by? can meter be pulled? or can it be off grid completely ?
    can it have manufactured dwellings or rv’s? or container dwellings? does it need a slab for each dwelling? and how long is the process for all this?

    1. Hi Maria, call Land Use Services for information on what you will need: Valley region: (909) 387-8311 or High Desert region: (760) 995-8140

  4. Eric Roldan says:

    Hello I need to know if this specific parcel allows a 1976 Manufactured Home to be set up. Thank you
    APN – 3065-531-02

    1. Hi Eric, contact Land Use Services at Valley region: (909) 387-8311 or High Desert region: (760) 995-8140

  5. Claudia Duran says:

    Question regarding working from home as a delivery service broker and which permit if any, I need.

    1. Hi Claudia, that would depend on the kind of delivery service you are providing. Let us know and we’ll try to find out for you.

  6. Freddy Martinez Roman says:

    this question is for Planning Department, we are proposing a new MODERN STYLE FAMILY RESIDENCE at city of Joshua tree and need to confirm if these studies and plans are needed.
    APN # 0600-162-14-0000
    actually is an empty lot
    thank you

    1. Hi Freddy, please contact the Planning Department for assistance at or put in a request here at the Virtual Counter: or you can call (909) 387-8311

  7. At what point in time should we cut weeds in the Cedar Glen area of the mountains? For the most part, they are still green and growing. Is it better to wait until they begin to die off and turn brown … or better to cut them now? When do the inspectors start making their rounds?

    1. Hi Richard, please contact Land Use by phone at (909) 884-4056 or use the virtual counter here

  8. Loralee Gorman says:

    If I want to subdivide a 20 acre property into 4, 5 acre lots how much will that cost, and how long is the process? 0351-052-26-0000

    1. Hi Loralee, contact Land Use Services for help with your question at

  9. Ben Rocca says:

    APN 0635-631-023

    I’m looking to gather as much information available to construct a new single family residence plus Accessory Dwelling Unit at this property.
    Should I submit to pre application submittal?
    What is the process & cost to install a water well?
    Where do I start for a septic sewer system?
    Which applications do I need to submit to building & safety? City planning?

    1. Hi Ben you may want to contact Land Use Services with your questions via the virtual counter here: You can also call (909) 387-8311.

  10. Richard Eastman says:

    I “visited” yesterday per the phone call waiting message — which I’m listening to again as I type this. I have a simple question — but cannot get anybody to answer the phone. But you will-sure-as-heck charge me a fee if the weeds are not cut down!

    1. Hi Mr. Eastman, we will have someone contact you.

  11. Wilma J Penner says:

    I sent an email to on May 18, 2021 and again on May 21st, 2021. I have not received a response as yet to the following:

    Sent from Yahoo Mail for iPhone

    Begin forwarded message:

    APN#. 0607-071-17-0-000
    Wilma J Penner
    Frederick E Varner

    This is a new venture and any assistance or written information/guidelines would be helpful and appreciated as we consider improvements to our 5 acre plot in Joshua Tree. We are contacting the Land Use Dept. to request your assistance/guidance in our endeavor.

    Name of water company(s), along with phone number of who to contact to obtain information and/or permits to install the water source??

    Name of company(s), phone number to contact for installation of electrical service to the land, i.e., Poles, electrical lines, meters, etc.

    Name of company(s), along with phone number to contact for installment of the Gas service lines.

    Septic System:
    Name of company(s), along with phone number to contact for installation of a septic tank, size, price, etc.

    House permits, what dwelling size is permissible, foundation, etc. to build on the vacant land and what can be built (tiny homes; mobile home; wood structure; modular)? Please provide Name of house construction company(s), along with phone contact information.

    All policy and procedures on obtaining permits, to include plans/draft copy(s). Also name of person to contact and phone number.

    Solar Panels:
    Any written information regarding use, size, installation, permits required for solar panels.

    If you have questions, please call me.
    Or, if necessary we could set up a date and time to meet with you.
    Any information can be provided via my email or US Postal Service.
    Thanks for your assistance.

    Sent from Yahoo Mail for iPhone

    1. Hello Wilma, we’ll have someone contact you.

  12. David Jaramillo says:

    I am following upon Permit # SOLAR-2021-00840
    On out site, there was an expect ETA of 5/27, and I just wanted to check if there was anything missed on my side.

    1. Hi David, please contact Land Use Services at the Virtual Counter here:

  13. John hacker says:

    I am looking for the official county property address for apn #033834111000 on lake drive in Crestline , ca recently the new neighbor at apn # 0338341100000 has come over saying that he has our address of 24046 lake drive , with we have had for 30 years , and is now saying that he is going to use our address no, that we have used for 30 years , and this has already created a issue of gas co. attempting to turn off gas to property . please respond

    1. Hi John, please contact Land Use Services at the Virtual Counter here:

  14. Theresa Bondurant says:

    Dear Inspector Jeremiah Griffith:
    Elec-2021-00031 — xxxxx, Sugarloaf, California
    *permit submitted 1/6/2021
    *smoke & carbon form submitted 1/13/2021
    *clips and deck corrected and inspected on 5/27/2021
    *spa electric approved on 1/15/2021
    *smoke & carbon form resubmitted on 6/1/2021

    Please change the status to FINAL or call me at xxxxxxxxxx Thanking you in advance.

    1. Theresa, please contact Land Use Services at the Virtual Counter:
      We have also let the department know that you left this message here. We removed your personal information because this is a public blog.

  15. Milissa Anderson says:

    I would like to upgrade my electric panel from 100 amp to 200 amp. I would like to know if this is possible.

    1. Hi Milissa, here is a link to Land Use’s virtual counter, where you can ask this question:

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