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New Short-Term Rental Complaint Hotline Available

With the increase in short-term rentals in areas of our county, many have experienced some of the secondary impacts.  Trash left outside, cars blocking the driveway, late-night music – it’s all a nuisance and it’s also a code enforcement violation.

Those who know of short-term rentals creating a nuisance or operating illegally can call the new complaint line toll-free at 1-800-205-9417.  This replaces the County’s prior hotline and comes with new and improved tools.

San Bernardino County has integrated its short-term rental complaint system with a system that tracks unpermitted short-term rentals in the unincorporated areas. This gives the County an edge in addressing complaints quickly and effectively while also cracking down on illegal rentals.

San Bernardino County Code Enforcement opened the 24-hour-a-day, 7-day-a-week-hotline with the help of Deckard Technologies. The vendor is also providing the County with a new software application, Rentalscape, which identifies unpermitted short-term rental properties in the unincorporated areas of the county allows Code Enforcement to quickly identify unpermitted short-term rentals and to track complaints against all short-term rentals.

The new hotline and the Rentalscape software will integrate and work together to register complaints from the public, leading to more efficient enforcement of unpermitted short-term rental operators.

San Bernardino County strives to ensure that short-term rentals are licensed and operated in strict accordance with County ordinances so that they aren’t a nuisance to county residents. We want to make sure San Bernardino County is always a great place to live as well as a great place to visit.

“We want short-term rental operators to be successful with their operations but we also want our neighborhoods to be safe and clean,” said Curt Hagman, Chairman of the Board of Supervisors. “We believe this new software and hotline will offer better customer services for these types of complaints.”

7 thoughts on "New Short-Term Rental Complaint Hotline Available"

  1. Captain Dave -retired says:

    I am 20yr resident up in LAKE ARROWHEAD .. 67yo senior — moved here for the PEACE and BEAUTY … STR can be alright …. just need NICE intelligent renters —- NOT YOUNG KIDS who PARTY …. these kids could BURN DOWN THE MOUNTAIN costing MILIONS — destroying lives …… therefore I humbly suggest that the COUNTY pass a law requiring all agent/broker property managers pass a simple TEST — and they MUST REQUIRE ALL RENTERS to familiarize themselves with some simple MOUNTAIN RULES …. regarding — 1-driving on the hwy 18 -2- parking -3- smoking/fires etc…. -4- loud music after 10pm -5- snow sleding areas -6- GARBAGE removal -7- Forest areas -8- Village stuff -9- etc etc etc ….. set up an ” EDICATE RULES” to follow ………………….. this would alleviate 95% of all your 800 calls / complaints — reduce YOUR WORKLOAD — the County Problems …. less $$$$ to operate your STR programs … and make the mountain MORE FUN and ENJOYABLE for allllllllllllllllll …… I will HELP YOU design this program …. pro-active for renters – prop owners – county staff – Sheriff Dept – etc etc …. win win win win ————– Captain Dave -retired pls10@hotmail.com 909 336 2232 landline – namaste’ -be well 😉

  2. Gordon LaHue Sr says:

    The State of California has formally, and lawfully, classified an individual STR as a Hotel and therefore are illegal in any California residential neighborhood, PERIOD. Additionaly the tax revenue money lost from the Calif tax breaks afforded to these illegal businesses far exceeds any intake that the state can generate from the many fraudulant STR operators who do not comply with their profit tax burdens. Legally zoned Hotels will once again flourish and be profitable and pay their fair share of taxes to the counties and state once the STR nusiances are prohibeted from operating in residential neighborhoods. Good Tax paying citizens struggling to raise a family and shelter them from dangerous, boisterous, and physically threatening STR renters have had their rights to live in a peaceful, respectful family neighborhood violated for too long.

  3. Jay R says:

    Clustering and density of STR in Joshua Tree has destroyed, and is destroying the peace, calm, quiet, dark skies, animal life – all the things that make Joshua Tree special. We have 5 house surrounding us now, and almost every weekend we have to call and make a complaint – noise, trash, loud music, lights, even fireworks that have almost caused fires!!!. This is ridiculous. Rude and noisy people, and owners who don’t even live here, never have to deal with the problems. AirBnB, VACASA, VRBO – all are predatory and don’t care about real neighborhood and real residents. The County should put a moratorium on new STR permits. How is it legal to have up to 38% of the homes in JT as STRs – these are run as BUSINESSES? Insanity. Our community is being ruined by real -estate investors and out-of-towners who have no respect for nature or local residents.

  4. JT says:

    Big Bear Valley here. I like reading “new tools” because this system last summer didn’t quite cut it. A little tough talking to people in Utah about what’s happening here and expecting them to care. Hopefully that’s been addressed. I think I was around 0 for 8 on situations being rectified via the County.

    Bottom line? The Country cares about revenue. If neighborhoods need to be destroyed in the process…whatever. From Arrowhead heading east we’re just an opportunity for money. I’m sure the powers that be don’t come up here but I wish they would. Take a spin around and see how many “Help Wanted” signs there are. But no employees to fill them. I wonder what will happen when the businesses start closing en masse? Many already are. I guess that’s just the local business owners problem. As long as the County gets its cut of money moving down the hill that’s just how it goes.

    Over the past couple of weeks I’ve received SIX notices informing me of incoming STR’s in my neighborhood. SIX.

    Man. I’d just LOVE to know where some of the Council members live. I’d like to set up outside their house, get wasted, blast music and destroy their yard. And then when they complain they’d get no response. I wonder if things would change then?

  5. fm says:

    ….LKA major ruin with all the STRs that are receiving “permits” at an increasing pace. Sure you can call SB County and complain about noise, trash and parking …. Doesn’t seem to do any good. Next weekend, new renters and the same problems start again. LKA community is ruined–unless you are the STR’s property owner. Then you can count your gold coins as you rake it in.

  6. Michael Fonda says:

    If I wanted to open up a cafe, garage, junk yard, etc., in my residential neighborhood, the answer would be “no.” But, the County allows these commercial AirB&Bs in residential neighborhoods, which are clearly a business venture. My guess is this is allowed for the revenue the County receives, without any concern for the impact on the community or permanent residents. Workers can’t find homes, and once peaceful residential neighborhoods (Yes, people actually live here full time!) have been turned into giant motel complexes. Furthermore, as far as I know, none of these ventures are handicapped accessible, a condition that motels and hotels have to provide. Also, many of the streets in my area (Big Bear City) are not capable of handling the increased traffic and congestion, especially during winter conditions. For as many of the ventures that are County approved, there are just as many that operate under the table.
    What to do? Calls to Supervisor Rowe’s office are never returned, and clearly she could care less. But, those of us who live here have the power to vote her out, and replace her with someone who represents their constituents. This needs to be done next election, and this insanity put to an end.

  7. WJR says:

    This new system seems focused on identifying illegal rentals – which isn’t the same as nuisance rentals. The rental property next door to me in Big Bear City is legal, but I’m frequently needing to call to report noise complaints. They should just be shut down. If you allow 15 people to rent a place together for a vacation, of course they are going to be noisy. But that’s not fair to tax paying home owners who are constantly paying the price, which the short-term rental owners rake in the profits. Maybe they should be forced to distribute their rental fees to the neighbors for every verified complaint!

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