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County establishes public hotline for questions about novel coronavirus (COVID-19)

Residents of San Bernardino County who have questions about the Novel Coronavirus (COVID-19) may call (909) 387-3911 from 9 a.m. to 5 p.m. Monday through Friday for general information and resources about the virus.

The hotline is not for medical calls just for information. If you are feeling sick, please contact your health care provider or 9-1-1.  If you have questions about social services, please call 2-1-1.

Please watch this message from Board of Supervisors Chairman Curt Hagman.

For more information, people may also visit the following websites:

San Bernardino County Department of Public Health

California Department of Public Health

Centers for Disease Control and Prevention

World Health Organization

22 thoughts on "County establishes public hotline for questions about novel coronavirus (COVID-19)"

  1. Lourita Coleman says:

    Now that the president has recommended NOT to be in gatherings of 10 or more, How does this effect traffic and criminal court dates?

  2. Melba Mayes says:

    Dear SB County,

    I am a small business owner, Pediatric Dentist in Chino Hills, California. I am facing economic crisis due to the Coronavirus. I had two laid off two employees already.

    Please let me know what assistance is available.

    Thank, Dr. Mayes

  3. Iryna Nevynskyy says:

    Hello! We are moving from NYC to San Diego CA on Thursday 19th. Is there any restrictions for road trips at this time? What should we know? Thank you!

  4. Becky Soto says:

    I believe that my husband and I have HAD the Corona virus over the past two weeks. We are about 90% recovered. However, I was just reading the symptoms on line – Fever, dry cough, shortness of breath and fatigue. We both had these symptoms in severity. If there is someone to talk to about these, it would greatly appreciated. We have been self-isolating at home. We are both over 60. Thanks for responding.

  5. Tolga Ersoy says:

    Thanks for these useful informations.

  6. Alia Parker says:


  7. Martin says:

    How do I report a business not complying with the state wide mask law? And who enforces it?

    1. Hi Martin, if you feel a business is out of compliance, you may report it here to the Department of Public Health:

  8. Peter Barnett says:

    I see on the San Bernardino County Covid 19 page under the What’s Open section that pools are open. I live in an HOA with pool areas that contain a pool and a spa. Pool and spa are both outdoors and there are on gym facilities. Can spas also be open? Understandably with Covid restrictions in place?

  9. Jay says:

    Theres some huge Rally planned in Hesperia on October 24th @ 10am, 9711 9th Street, Hesperia, CA 92345. Its all over Facebook. I don’t care about the assembly but would like police presence to enforce the mask ordiance and social distancing. I don’t want a COVID breakout in my community.

    1. Hi Jay, thank you for contacting us. We will let our enforcement people know.

  10. Serena Perazzo says:

    Why aren’t our seniors 65 and older able to get vaccinated yet? Orange County and Riverside are on the ball. Seniors getting the vaccine saves lives. It seems like San Bernardino County is always lagging behind the other counties. The federal government and our governor have mandated that all seniors 65 and older should be able to get it at this time. Let’s save lives and keep our hospitals from getting even more overcrowded with our most vulnerable residents. Call the County Supervisors office and implore them to start vaccinating all our seniors.

    1. We are vaccinating people age 65 plus. You can visit to see if appointments are available and to sign up for notifications on when more appointments and availability will open up. You can also call our hotline for assistance making an appointment or signing up for notifications at (909) 387-3911.

      1. Anne says:

        Great! If my father in law lives with us in California but is a resident of Colorado, can he get it in San Bernardino county?

        1. If he is living or working in San Bernardino County he can get vaccinated here. But if he is a resident of Colorado he should be vaccinated there.

  11. Schyler Lee says:

    Hello. Where do the critical essential infrastructure workforce fall into the categories? I don’t see a spot for them. “ In accordance with this order, the State Public Health Officer has designated the following list of “Essential Critical Infrastructure Workers” to help state, local, tribal, and industry partners as they work to protect communities, while ensuring continuity of functions critical to public health and safety, as well as economic and national security.” I would think being so important they would be at least Phase 1B Tier 1. Can you tell me if this is correct?

    1. Hi Schyler, here is a link to the Phases by which the vaccines are being deployed as determined by the State of California

  12. Gricelda says:

    How do you report large gatherings in the San Bernadino County? Hotline number?

  13. Leigh Hale says:

    Hello, I wanted to know if the emanates at apartments in Rialto, Ca should be allowed open. Our apartments will still not let us use the pool or even the outdoor park for the children but are raising our rent and now adding on utilities with less then a months notice. I have tried to talk to them and they are very rude and I have called the Property management office numerous times and they do not answer nor call me back. I would like to know what my options are because I cannot get ant answers. Thank you and hope to hear from you soon.

    1. Hi Leigh, that is up to the individual apartment owners, not the county or the state as most COVID-19 guidelines for pools and parks allow them to operate with conditions.

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