Consumer Information: Access & Referral

Consumer Information: Access & Referral provides member services to all beneficiaries of San Bernardino County Medi-Cal. Consumer Information: Access & Referral provides a 24/7 telephone line which links callers to access to mental health services, responds to urgent conditions, and provides beneficiary problem resolution through grievances and appeals. Consumer Information: Access & Referral staff are comprised of administrative and mental health professionals who provide expertise in referral and linkages for consumers.

This unit also supports the Fee-For-Service Network of mental health providers through the credentialing of providers and the approval of treatment authorizations, as well as ongoing technical support for providers regarding clinical and claiming concerns.

Consumer Information: Access & Referral is available 24 hours a day, 7 days a week and can be reached by calling (888) 743-1478 or 711 for TTY users.

  Presumptive Transfer of Medi-Cal (AB 1299)
  Access to all languages
  24 hours a day / 7 days a week

Presumptive Transfer of Medi-Cal (AB 1299)

The single point of contact for presumptive transfers into San Bernardino County is the DBH Access and Referral Unit, which may be reached by phone (888) 743-1478, fax (909) 890-0353 or

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Access & Referral

Presumptive Transfer of Medi-Cal (AB 1299)
303 E. Vanderbilt Way
San Bernardino, CA 92415
Ph: (888) 743-1478 or (909) 386-8256
Fax: (909) 890-0353 or (909) 890-0175
Dial 711 for TYY users

Consumer Informing Materials

Grievance and Appeal Process Forms