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Quality Management Quarterly Forum

October 3, 2019 @ 8:00 am - 12:00 pm

Intended Audience: DBH and Contract Agency Staff

Please join us on Thursday, October 3 from 8:00 a.m. to 12:00 pm for the Quality Management Quarterly Forum, presented by the Quality Management Division.

Train the Trainer

This Quarterly Forum will be addressing changes in DBH policies and implementation procedures on the following topics:

  • Grievance and Appeals
  • Grievance and Appeal Policy
  • NOABD Procedure
  • Grievance Procedure
  • Standard and Expedited Resolution of Appeals Procedure
  • State Hearing Procedure
  • New forms:
    • Action Appeal
    • NOABDs (9)
    • Notice of Appeal Resolution (NARS) (2)
    • Notice of Grievance Resolution
  • Termination of Provider letter
  • Written Informing Materials

Who Should Attend

PLEASE NOTE!  This Quality Management Forum will be the last meeting for this series.  All staff who were not able to attend the previous Forums in this series are invited to attend this session. Staff that attend this training must disseminate the training information to their programs/clinics to ensure compliance with the Final Rule. This training should be attended by DBH and Contract Provider staff including but not limited to

  • Clinic Supervisors
  • CT IIs
  • Supervising Office Assistants/Specialists
  • Anyone responsible for QM activities in your programs


Note: All participants attending this training must be in accordance with DBH Dress Code Policy.


To Register:
Log onto the Relias Learning website at:



October 3, 2019
8:00 am - 12:00 pm
Event Categories:


DBH Administration 109A
303 E. Vanderbilt Way, Room 109A
San Bernardino, 92415

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*For more information about DBH Events, call Public Relations and Outreach 909.386.9720 or email at