For questions, language assistance services or requests for disability-related accommodations, free of charge, please contact DBHtraining@dbh.sbcounty.gov or call (800) 722-9866 (Dial 7-1-1 for TTY users). Para obtener esta información en Español comuníquese con DBHtraining@dbh.sbcounty.gov o llame al (800) 722-9866.
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Quality Management Quarterly Forum
October 3, 2019 @ 8:00 am - 12:00 pm
Intended Audience: DBH and Contract Agency Staff
Please join us on Thursday, October 3 from 8:00 a.m. to 12:00 pm for the Quality Management Quarterly Forum, presented by the Quality Management Division.
Train the Trainer
This Quarterly Forum will be addressing changes in DBH policies and implementation procedures on the following topics:
- Grievance and Appeals
- Grievance and Appeal Policy
- NOABD Procedure
- Grievance Procedure
- Standard and Expedited Resolution of Appeals Procedure
- State Hearing Procedure
- New forms:
- Action Appeal
- NOABDs (9)
- Notice of Appeal Resolution (NARS) (2)
- Notice of Grievance Resolution
- Termination of Provider letter
- Written Informing Materials
Who Should Attend
PLEASE NOTE! This Quality Management Forum will be the last meeting for this series. All staff who were not able to attend the previous Forums in this series are invited to attend this session. Staff that attend this training must disseminate the training information to their programs/clinics to ensure compliance with the Final Rule. This training should be attended by DBH and Contract Provider staff including but not limited to
- Clinic Supervisors
- CT IIs
- Supervising Office Assistants/Specialists
- Anyone responsible for QM activities in your programs
Note: All participants attending this training must be in accordance with DBH Dress Code Policy.
Log onto the Relias Learning website at: http://dbh.training.reliaslearning.com.
*Event information is subject to change without notice. All events can be saved to Outlook using the Export button. You can also view the DBH Events – Print Version.
*For more information about DBH Events, call Public Relations and Outreach 909.386.9720 or email at DBH_Outreach@dbh.sbcounty.gov