For questions, language assistance services or requests for disability-related accommodations, free of charge, please contact or call (800) 722-9866 (Dial 7-1-1 for TTY users). Para obtener esta información en Español comuníquese con o llame al (800) 722-9866.

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You Said What?! 20 Things Never to Say to an LGBTQ+ Person – And Why

April 14 @ 10:00 am - 11:30 am

Intended Audience: DBH and contract agency staff

When interacting with someone from another culture, we are all concerned we might say the wrong thing.  At the same time, we have questions.  This training takes a look at the LGBTQ+ culture.  It will review the diagram of Sexual Orientation, Gender Identity, and Expression.  It will discuss 20 things that should not be said, and investigate why they should not be said.  At the same time, it will attempt to answer questions about this culture.  At the end, there will be an exploration of confidential questions, so that people get the answers to questions that they might not feel comfortable asking directly.

Course Objectives

By the end of this course, attendees will be able to:

  • Explain the differences between Sex Assigned at Birth, Gender Identity, and Sexual Orientation.
  • Identify the ages at which Gender Identity and Sexual Orientation develop.
  • Understand why certain questions can be found to be offensive.
  • Identify what to do when they make a mistake, in order to maintain rapport.


Attending this training in its entirety fulfills 1 hour of DBH’s annual Cultural Competency training requirement for all staff.

Note: All participants attending this training must be in accordance with DBH Dress Code Policy. Participants must also attend the entire class session, sign in and sign out on the attendance sheet to receive course credit, including continuing education (CE) credit. No partial credit will be awarded. Certificates will be available via Relias within 10 business days. Breaks and lunches are not eligible for CE credit. There is no charge for CEs.

To Register:
Log onto the Relias Learning website at:
If you need assistance with registration, please call 800-722-9866 or email



April 14
10:00 am - 11:30 am
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