Phase I: BHMIS End User myAvatar Training and LIVE Information
- All trainings are online, please use the Netsmart Cloud: https://sbcdbhuat.netsmartcloud.com/radplus/index.jsp
- For myAvatar LIVE, please use: http://170.164.25.107/radplus/index.jsp
myAvatar Training Documents
Access Unit MSO Hybrid
Access Unit Scenarios Call Center LMDC
myAvatar Mini Guide 1 Call Center Clerical
myAvatar Mini Guide 2 Call Center Clinical
myAvatar Mini Guide 3 Entering Episodes 1
myAvatar Mini Guide 4 Linking Episodes-Existing Clients
myAvatar Mini Guide 4a Linking Episodes-New Clients
myAvatar Mini Guide 5 Entering CSI Information
myAvatar Mini Guide 6 Service Authorization
myAvatar Mini Guide 6a Authorization Request Medication Review
myAvatar Mini Guide 7 Batch Creation
myAvatar Mini Guide 8 Claim Processing (1500)
myAvatar Mini Guide 9 Close Batch
myAvatar Mini Guide 10 Create Voucher Doc3
myAvatar Mini Guide 11 Create EOB
myAvatar Mini Guide 12 Client Ledger
myAvatar Mini Guide 13 Create EOB Report
myAvatar Mini Guide 14 for the SAP GL INTERFACE Process
myAvatar Mini Guide Entering Diagnosis
CalPM ADT ARMC
CalPM ADT Contract Mental Health
Avatar CCRT Workflow 3.3.20 rev 3.4.20
Avatar Guide Financial Eligibility_4-24-20 SB-BO
CalPM ADT Contract Mental Health
CalPM ADT Contract MH_Final_05082020MY
Client Census Management Reports
myAvatar Mini Guide 1 Call Center Clerical
myAvatar Mini Guide 2 Call Center Clinical
myAvatar Mini Guide 3 Entering Episodes 1
myAvatar Mini Guide 4 Linking Episodes
San Bernardino County Department of Behavioral Health Training Evaluation Satisfaction
CalPM ADT DBH SUD
Avatar Guide Financial Eligibility 4-24-20
CalOMS Administrative Discharge 04.2020 Pilot
CalOMS Admission Packet 04.2020 Pilot
CalOMS Annual Update Packet 04.2020 Pilot
CalOMS Standard Discharge Packet 04.2020 Pilot
Client Census Management Reports
myAvatar Mini Guide 1 Call Center Clerical
myAvatar Mini Guide 2 Call Center Clinical
myAvatar Mini Guide 3 Entering Episodes 1
CalPM ADT Mental Health
Avatar CCRT Workflow 3.3.20 rev 3.4.20
Avatar Guide Financial Eligibility 4-24-20
CalPM ADT DBH Mental Health Agenda
Client Census Management Reports
DBH JJP myAvatar WORKFLOW 03.12.2020
DBH Mental Health JJP Agenda 03.10.2020
myAvatar Mini Guide 1 Call Center Clerical
myAvatar Mini Guide 2 Call Center Clinical
myAvatar Mini Guide 3 Entering Episodes 1
myAvatar Mini Guide 4 Linking Episodes
San Bernardino County Department of Behavioral Health Training Evaluation Satisfaction
SBC BHMIS myAvatar JJP Clerical Job Aid
CalPM Billing Business Office
IT-Busines Office Avatar Guide Archive Closed Account
IT-Business Office Avatar Guide Aged Accounts Report
IT-Business Office Avatar Guide FS Refund
IT-Business Office Avatar Guide Add Edit Customize Delete
IT-Business Office Avatar Guide CDCI Billing Status Request Guide
IT-Business Office Avatar Guide Client Account Write-Off
IT-Business Office Avatar Guide Client Face Sheet Report
IT-Business Office Avatar Guide CMS 1500 Claim Form
IT-Business Office Avatar Guide County Death Listing
IT-Business Office Avatar Guide Customer Service
IT-Business Office Avatar Guide Medi-Cal Ajudication
IT-Business Office Avatar Guide Patient Bills
IT-Business Office Avatar Guide Payment Posting Guide
IT-Business Office Avatar Guide RA and EOB
IT-Business Office Avatar Guide Remittance Advice
IT-Business Office Avatar Guide Revenue Chain of Custody Guide
IT-Business Office Avatar Guide Revenue Chain of Custody Guide
CalPM Billing IT
Configuration
Troubleshooting
Helpful Tips
DBH System Requirements for myAvatar Training and LIVE
- Internet Explorer or Google Chrome needs to be installed on your computer, NOT supported (Safari and Edge browsers).
- Report Viewer needs to be installed on your computer. NOT supported on Apple products.
- Acrobat Reader needs to be installed to be able to read PDF documents.
- A current working version of Java installed on your computer. (Avatar requires this to run).
- 4K Ultra Monitors are NOT supported (using these causes the display to be to small to read).
Note: These requirements will also apply to ARMC and Contract Providers attending the training.
In the below images we will help you navigate your computer to make sure you have the required software, along with the current versions installed on your computer.
Note: the screenshots are from a computer running Windows 10 operating system.
Click here for a printable version and installation instructions. If you don’t have the software shown, you can download the software using the links below:
- Adobe Reader DC
- Java – FTP Instructions
- Report Viewer – FTP Instructions
*Note: When logged into FTP please use new LIVE folder for myAvatar LIVE environment downloads.
Questions regarding training should be directed to Eric Rutherford:
Phone: 909.252.4013
Email: Dbhtraining@dbh.sbcounty.gov, Eric.Rutherford@dbh.sbcounty.gov, Barbara.Knutson@dbh.sbcounty.gov
For technical assistance, please contact DBH IT HelpLine:
Phone: 909.386.9730
Email: DBH-IT-Helpdesk@dbh.sbcounty.gov, Barbara.Knutson@dbh.sbcounty.gov