To make the best use of resources and achieve the strongest outcomes, OHS coordinates an extensive network of organizations that deliver a multitude of services such as housing, life skills development, employment assistance, basic needs provision and other supportive services to either prevent homelessness or to assist people who are currently homeless.

Who can I call if I need assistance with basic needs or other homeless resources?

Please contact United Way 211 by calling “211”. The 2-1-1 Coordinated Entry System (CES) is available in San Bernardino County, 24 hours a day, 7 days a week. By dialing the 3-digit calling code, 2-1-1, the caller is connected to a live, bilingual homeless assistance call specialist who will help assess the caller’s situation and streamline access to homeless assistance services, screen applicants for eligibility for these and other programs in a consistent and well-coordinated way, and assess needs to determine which interventions are the best fit for each individual and/or family.

Definitions of Homelessness

Hearth Act: Definition of Homelessness
Housing California: Federal Definition of Homelessness
National Alliance Definition

Capacity Building Presentations

Understanding Homeless Diversion and Progressive Engagement in Systems to End Homelessness
Performance Measurement and Data Strategies for Improving Our Response to Homelessness

Important Documents

CES HEAP Orientation Presentation
HEAP Presentations March 28, 2019

Helpful Links

San Bernardino County Coordinated Entry System Policies and Procedures Manual, 1st draft
Acronyms Definitions
City of Ontario Grocery/Food Distributors
City of Upland Grocery/Food Distributors
SB County 211
Emergency Solutions Grants Service Providers
Emergency and Cold Weather Shelter Guide
Cold Weather and Emergency Shelters
Cooling Centers
Employment Resource Centers
Job Seekers
Veterans Crisis Line
Disability Benefits (SDDI program)
Supplemental Security Income (SSI program)
Opening Doors: Federal Strategic Plan to End Homelessness (2010)
Opening Doors: Federal Strategic Plan to End Homelessness (2012)