{"id":10474,"date":"2021-04-15T11:44:10","date_gmt":"2021-04-15T18:44:10","guid":{"rendered":"https:\/\/wp.sbcounty.gov\/dbh\/?page_id=10474"},"modified":"2026-03-30T09:58:03","modified_gmt":"2026-03-30T16:58:03","slug":"qm","status":"publish","type":"page","link":"https:\/\/wp.sbcounty.gov\/dbh\/programs\/qm\/","title":{"rendered":"Quality Management"},"content":{"rendered":"\n<div data-isd-block-id='isd-slider-block_5f7b373b65203e529c1607a35553ffa3' class=\"\">\n\t\t\t<div class=\"hero-slider slider-wrapper\">\n\t\t\t<div id=\"slider-isd-slider-block_5f7b373b65203e529c1607a35553ffa3\" class=\"carousel slide slider-carousel slide half\" data-bs-ride=\"true\">\n\t\t\t\t<div class=\"carousel-inner slides-1\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"carousel-item active desk-center-center mobi-center-center half\" data-background=\"https:\/\/wp.sbcounty.gov\/dbh\/wp-content\/uploads\/sites\/121\/2021\/04\/Website-Sliders-10.png\"  style=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"hs-slide-wrapper has-content has-overlay\">\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"hs-content-wrapper left-align\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"slide-container  dark-background  rounded-corners\">\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"slide-content text-left\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"slide-heading\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h1 class=\"section-heading\">Quality Management<\/h1>\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\n\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n\n\n\n<section style=\"background:#eeeeee\" class=\"wp-block-isd-layout has-background\"><div class=\"isd-background-fixed-max-width-container\"><div class=\"isd-layout-content-wrapper\" style=\"max-width:1748px;margin-bottom:0rem;margin-top:0rem;padding-bottom:3.75rem;padding-top:3.75rem\">\n<div class=\"wp-block-isd-row large-100 desktop-none desktop-order-1 tablet-none tablet-order-1 mobile-none mobile-order-1 frontend ctnrQueryRow\" style=\"margin-bottom:0rem;margin-top:0rem\">\n<div class=\"wp-block-isd-column\">\n<p>The following documents provide additional information on DBH services, quality improvement efforts, and more. <\/p>\n\n\n\n<h5 class=\"wp-block-heading has-primary-color has-text-color\">General<\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Mental Health Plan and Drug Medi-Cal Organized Delivery System Member Handbooks <a href=\"https:\/\/wp.sbcounty.gov\/dbh\/wp-content\/uploads\/sites\/121\/2026\/01\/MHP-and-ODS-Member-Handbook-2026_Final-1.pdf\">English<\/a>\/<a href=\"https:\/\/wp.sbcounty.gov\/dbh\/wp-content\/uploads\/sites\/121\/2026\/02\/MHP-and-ODS-Member-Handbook-2026_Final_SPAN.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Spanish<\/a>\/<a href=\"https:\/\/wp.sbcounty.gov\/dbh\/wp-content\/uploads\/sites\/121\/2026\/01\/MHP-and-ODS-Member-Handbook-2026_Final_MAN.pdf\">Mandarin<\/a>\/<a href=\"https:\/\/wp.sbcounty.gov\/dbh\/wp-content\/uploads\/sites\/121\/2026\/01\/MHP-and-ODS-Member-Handbook-2026_Final_VIET.pdf\">Vietnamese<\/a> &#8211; <em>Also available in paper form free of charge upon request within 5 business days<\/em><\/li>\n\n\n\n<li>Mental Health Plan and Drug Medi-Cal Organized Delivery System Member Handbooks (Large Print)&nbsp;<a href=\"https:\/\/wp.sbcounty.gov\/dbh\/wp-content\/uploads\/sites\/121\/2026\/02\/MHP-and-ODS-Member-Handbook-2026-1.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">English<\/a><\/li>\n\n\n\n<li>Notice of Privacy Practices <a rel=\"noreferrer noopener\" href=\"https:\/\/wp.sbcounty.gov\/dbh\/wp-content\/uploads\/sites\/121\/2021\/07\/Privacy-Practices-English.pdf\" target=\"_blank\">English<\/a>\/<a rel=\"noreferrer noopener\" href=\"https:\/\/wp.sbcounty.gov\/dbh\/wp-content\/uploads\/sites\/121\/2016\/07\/COM004_S.pdf\" target=\"_blank\">Spanish<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/wp.sbcounty.gov\/dbh\/wp-content\/uploads\/sites\/121\/2025\/05\/Patient-Access-API-Member-Education-and-Resources-2025.05.15.pdf\">Patient Access API Member Education and Resources<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/wp.sbcounty.gov\/dbh\/wp-content\/uploads\/sites\/121\/QMD-Medi-Cal-Certification-Documents-Checklist-2025-1.16.26.docx\" data-type=\"link\" data-id=\"https:\/\/wp.sbcounty.gov\/dbh\/wp-content\/uploads\/sites\/121\/QMD-Medi-Cal-Certification-Documents-Checklist-2025-1.16.26.docx\">Medi-Cal Documents Checklist<\/a><\/li>\n<\/ul>\n\n\n\n<h5 class=\"wp-block-heading has-primary-color has-text-color\">Quality Improvement<\/h5>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p><a href=\"https:\/\/caleqro.com\/mh-eqro#!mh-reports_and_summaries\" target=\"_blank\" rel=\"noreferrer noopener\">External Quality Review Organization (EQRO) reports<\/a><br \/><a href=\"https:\/\/wp.sbcounty.gov\/dbh\/wp-content\/uploads\/sites\/121\/2026\/03\/FY-25-26-SUD-MHP_QIPP_FINAL.docx\">Quality Improvement Performance Plan Fiscal Year 2025\/2026<\/a><br \/><a href=\"https:\/\/wp.sbcounty.gov\/dbh\/wp-content\/uploads\/sites\/121\/2025\/02\/DRAFT-_-FY24-25-SUD-MHP_QIPP_08.13.2024.pdf\">Quality Improvement Performance Plan Fiscal Year 24-25<\/a><br \/><a href=\"https:\/\/wp.sbcounty.gov\/dbh\/wp-content\/uploads\/sites\/121\/2025\/03\/FY23-24-SUD-MHP_QIPP_Final_12.29.23.pdf\">Quality Improvement Performance Plan Fiscal Year 23-24<\/a><br \/><a href=\"https:\/\/wp.sbcounty.gov\/wp-content\/uploads\/sites\/121\/2022\/09\/SUD_MHP%20QIPP%20FY%2022_23_Final.pdf\">Quality Improvement Performance Plan Fiscal Year 22-23<\/a><br \/><a href=\"https:\/\/wp.sbcounty.gov\/wp-content\/uploads\/sites\/121\/2022\/03\/Quality%20Improvement%20Performance%20Plan%20Fiscal%20Year%2021-22.pdf\">Quality Improvement Performance Plan Fiscal Year 21-22<\/a><br \/><a href=\"https:\/\/wp.sbcounty.gov\/dbh\/wp-content\/uploads\/sites\/121\/2020\/01\/Quality-Improvement-Performance-Plan-FY-20_21.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Quality Improvement Performance Plan Fiscal Year 20-21<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/wp.sbcounty.gov\/wp-content\/uploads\/sites\/121\/2024\/01\/01\/SUD_MHP%20QIPP%20EVALUATION%20FY%2022_23_FINAL.docx\">Quality Improvement Performance Plan Evaluation Fiscal Year 22-23<\/a><br \/><a href=\"https:\/\/wp.sbcounty.gov\/dbh\/wp-content\/uploads\/sites\/121\/2025\/02\/QIPP-EVALUATION-FY-23_24.pdf\">Quality Improvement Performance Plan Evaluation Fiscal Year 23-24<\/a><br \/><a href=\"https:\/\/wp.sbcounty.gov\/wp-content\/uploads\/sites\/121\/2022\/09\/SUD_MHP%20QIPP%20FY%2021_22_EVALUATION%20FINAL.pdf\">Quality Improvement Performance Plan Evaluation Fiscal Year 21-22<\/a> <br \/><a href=\"https:\/\/wp.sbcounty.gov\/wp-content\/uploads\/sites\/121\/2022\/03\/Quality%20Improvement%20Performance%20Plan%20Evaluation%20Fiscal%20Year%2020-21.pdf\">Quality Improvement Performance Plan Evaluation Fiscal Year 20-21<\/a><\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<h5 class=\"wp-block-heading has-primary-color has-text-color\">Required Postings<\/h5>\n\n\n\n<p><a href=\"https:\/\/wp.sbcounty.gov\/dbh\/wp-content\/uploads\/sites\/121\/2026\/03\/Prior-Authorization-CY2025.pdf\">Prior Authorization &#8211; Key Data Points &#8211; January 1, 2025 To December 31, 2025<\/a><br \/><\/p>\n\n\n\n<h5 class=\"wp-block-heading has-primary-color has-text-color\">Performance Outcomes System<\/h5>\n\n\n\n<p><a href=\"https:\/\/behavioralhealth-data.dhcs.ca.gov\/pages\/adult-smhs-performance-dashboard\">Adults Age 21 and Over Specialty Mental Health Services (SMHS) Performance Dashboard<\/a><br \/><a href=\"https:\/\/behavioralhealth-data.dhcs.ca.gov\/pages\/children-youth-smhs-performance\">Children and Youth Under the Age of 21 Specialty Mental Health Services (SMHS) Performance Dashboard<\/a><br \/><a href=\"https:\/\/behavioralhealth-data.dhcs.ca.gov\/pages\/ocwc-smhs-performance-dashboard\">Children And Youth With An Open Child Welfare Case Specialty Mental Health Services (SMHS) Performance Dashboard<\/a><br \/><a href=\"https:\/\/behavioralhealth-data.dhcs.ca.gov\/pages\/fc-smhs-performance-dashboard\">Children And Youth In Foster Care Specialty Mental Health Services (SMHS) Performance Dashboard<\/a><\/p>\n\n\n\n\n<\/div>\n<\/div>\n<\/div><\/div><\/section>\n\n\n\n\n","protected":false},"excerpt":{"rendered":"<p>Quality Management The following documents provide additional information on DBH services, quality improvement efforts, and more. General Mental Health Plan and Drug Medi-Cal Organized Delivery System Member Handbooks English\/Spanish\/Mandarin\/Vietnamese &#8211;<span class=\"ellipsis\">&#8230;<\/span><\/p>\n","protected":false},"author":49,"featured_media":0,"parent":7731,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-10474","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/wp.sbcounty.gov\/dbh\/wp-json\/wp\/v2\/pages\/10474","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wp.sbcounty.gov\/dbh\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wp.sbcounty.gov\/dbh\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wp.sbcounty.gov\/dbh\/wp-json\/wp\/v2\/users\/49"}],"replies":[{"embeddable":true,"href":"https:\/\/wp.sbcounty.gov\/dbh\/wp-json\/wp\/v2\/comments?post=10474"}],"version-history":[{"count":39,"href":"https:\/\/wp.sbcounty.gov\/dbh\/wp-json\/wp\/v2\/pages\/10474\/revisions"}],"predecessor-version":[{"id":84275,"href":"https:\/\/wp.sbcounty.gov\/dbh\/wp-json\/wp\/v2\/pages\/10474\/revisions\/84275"}],"up":[{"embeddable":true,"href":"https:\/\/wp.sbcounty.gov\/dbh\/wp-json\/wp\/v2\/pages\/7731"}],"wp:attachment":[{"href":"https:\/\/wp.sbcounty.gov\/dbh\/wp-json\/wp\/v2\/media?parent=10474"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}