If you already have a case with our department, you can find case-specific information online through Customer Connect. You will have to log back on to the website to review our response. You can also send us an email at childsupport@css.sbcounty.gov. We will make every effort to reply to your email within three (3) business days.

You can also contact us by phone and speak to a representative. The toll-free telephone number is (866) 901-3212. Live operators are on duty Monday through Friday, from 8 a.m. to 5 p.m. We provide services in English and Spanish. Services are available for our speech or hearing impaired customers through our Tele Typewriter (TTY) number: (866) 399-4096.

When you call, the automated voice response system will ask you to provide your social security number (SSN) and your personal identification number (PIN). If you do not have a PIN or do not remember your PIN, you will have to request a new one. You can request a new PIN using the automated voice response system or online at I Need a PIN. You may also be asked to provide your Participant Identification Number (ID). You can find that number on many of the letters or notices we send to you.

If you do not have a case and have questions, you can also contact us by phone using the numbers above.