Contact Us

There are multiple ways that you can contact the Department of Child Support Services.  Our staff is available to assist with your child support needs.  For help with your case or for general Child Support questions:

  • NEW! Qless Line Reservation System –You can connect with us from home or work and eliminate the need to drive to our offices.  Use the following links to reserve your spot at the specific location you prefer to receive assistance.  A case manager will contact you by phone.

  • We offer virtual Interviews Monday through Friday, 8 a.m. to 5 p.m.  You can schedule an interview by clicking here.
  • Contact our Call Center at (866) 901-3212 to speak with a representative. Live operators are on duty Monday through Friday, 8 a.m. to 5 p.m.  We provide services in English and Spanish.  Services are available for our speech or hearing impaired customers through our TTY number: (866) 399-4096.
  • For Live Chat please click on the bottom right corner of the screen to activate Live Chat window.
  • Email or text with your case manager directly.
  • Email us directly: child.support-mbx@hss.sbcounty.gov
  • Existing customers can find case specific information online through Customer Connect. Or submit case-specific questions online at: childsupport.ca.gov/customerconnect/

If you do not have a case and have questions, you can also contact us by phone using the numbers above.

We'd like to hear from you! - Survey

Queremos su opinion - Encuesta

For Payment and General Information:
Telephone: (866) 901-3212
Fax: (909) 799-4939
Email: child.support-mbx@hss.sbcounty.gov

Department of Child Support Services
County of San Bernardino
10417 Mountain View Ave.
Loma Linda, CA 92354

Loma Linda Office
Department of Child Support Services
County of San Bernardino
10417 Mountain View Ave.
Loma Linda, CA 92354
[Directions]
Loma Linda Office
Ontario Office
Department of Child Support Services
County of San Bernardino
191 N. Vineyard Ave.
Ontario, CA 91764-4497
[Directions]
Ontario Office
Victorville Office
Department of Child Support Services
County of San Bernardino
15400 Civic Drive
Victorville, CA 92392
[Directions]
Victorville Office

Satellite locations in Adelanto, Barstow, Needles, Twentynine Palms and Yucca Valley.

•Loma Linda: Monday – Friday from 8:00am to 5:00pm
•Ontario: Wednesdays from 8:00a.m. to 4:30p.m.
•Victorville: Tuesdays from 8:00a.m. To 4:30p.m.

If you have questions about genetic testing, please contact a child support professional by email from within Customer Connect or by phone at 1-866-901-3212.