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Opening a child support case

If you have questions about opening a child support case, please contact a child support professional by email from within Customer Connect or by phone at (866) 901-3212.

Online Application for Services Introduction Video

Who can open a case?

    • Parent that has the child(ren)
    • Parent paying support
    • Caretaker - Non-parent who has the child in their custody
    • Legal guardian

Click here to open a case


  • Gather as much information as possible. The more information you provide helps us expedite the child support process. If a divorce order or other court order for support exists, please be sure to provide a copy with your application.
  • Approximately 20 business days after we receive your application, you will receive notification in the mail informing you that your case is open.