Open A Case Parent Page Establishment Court Collections Enforcement Modify Your Case Close Your Case

Opening a child support case

If you have questions about opening a child support case, please contact a child support professional by email from within Customer Connect or by phone at (866) 901-3212.

Online Application for Services Introduction Video

Who can open a case?

  • Parent that has the child(ren)
  • Parent paying support
  • Caretaker - Non-parent who has the child in their custody
  • Legal guardian


  • Gather as much information as possible. The more information you provide helps us expedite the child support process. If a divorce order or other court order for support exists, please be sure to provide a copy with your application.
  • Approximately 20 business days after we receive your application, you will receive notification in the mail informing you that your case is open.