Field Services

Animal Control Officers (ACOs) patrol Service Areas and enforce state laws and County Ordinances. ACOs patrol every day and are available to respond to urgent calls after hours and major holidays.

Some of the services they perform include:

  • Responding to animals endangering the public
  • Quarantining animals that bite
  • Picking up stray/injured animals
  • Removing deceased animals from roadways
  • Evacuating animals during emergencies
  • Educating public on responsible pet ownership
  • Investigating reports of animal neglect
  • Responding to animal complaints (loose animals, barking dogs, abandoned animals, etc.)

Shelter Locations

Big Bear Animal Shelter

42080 North Shore Dr.

Big Bear City, CA 92314

Ph: (909) 866-4943

Hours of Operation:

Monday, Tuesday, Thursday, Friday, Saturday:
10 a.m. - 5 p.m.

(closed 1 - 2 p.m.)

Wednesday: Noon - 7 p.m.

(closed 2 -3 p.m.)

Devore Animal Shelter

19777 Shelter Way

San Bernardino, CA 92407

Ph: (909) 386-9820

Hours of Operation:

Monday, Tuesday, Thursday, Friday: 10 a.m. - 6:30 p.m.

Wednesday: 10 a.m. - 7 p.m.

Saturday & Sunday: 10 a.m. - 5 p.m.