{"id":209113,"date":"2017-09-08T16:34:54","date_gmt":"2017-09-08T23:34:54","guid":{"rendered":"https:\/\/wp.sbcounty.gov\/ezop\/?page_id=209113"},"modified":"2023-10-30T15:21:54","modified_gmt":"2023-10-30T22:21:54","slug":"first-time-users","status":"publish","type":"page","link":"https:\/\/wp.sbcounty.gov\/ezop\/first-time-users\/","title":{"rendered":"First Time Users"},"content":{"rendered":"\n<section class=\"wp-block-isd-layout\"><div class=\"isd-background-fixed-max-width-container\"><div class=\"isd-layout-content-wrapper\" style=\"max-width:1748px;margin-bottom:0rem;margin-top:0rem;padding-bottom:0rem;padding-top:3.75rem\">\n<div class=\"wp-block-isd-row large-100 desktop-none desktop-order-1 tablet-none tablet-order-1 mobile-none mobile-order-1 frontend ctnrQueryRow\" style=\"margin-bottom:0rem;margin-top:0rem\">\n<div class=\"wp-block-isd-column\">\n<h1 class=\"wp-block-heading\" id=\"title\">First Time Users<\/h1>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\"><strong>Welcome to EZ Online Permitting<\/strong><\/h2>\n\n\n\n<p class=\"has-text-align-center\" style=\"font-size:28px\">Below are the steps included in the Permitting process along with useful information to navigate the process<\/p>\n<\/div>\n<\/div>\n<\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-isd-layout\"><div class=\"isd-background-fixed-max-width-container\"><div class=\"isd-layout-content-wrapper\" style=\"max-width:1748px;margin-bottom:0rem;margin-top:0rem;padding-bottom:0rem;padding-top:0rem\">\n<div class=\"wp-block-isd-row large-50-50 desktop-50-50 desktop-order-1-2 tablet-50-50 tablet-order-1-2 mobile-100-100 mobile-order-1-2 frontend ctnrQueryRow\" style=\"margin-bottom:0rem;margin-top:0rem\">\n<div class=\"wp-block-isd-column\">\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"200\" height=\"150\" src=\"https:\/\/wp.sbcounty.gov\/ezop\/wp-content\/uploads\/sites\/4\/2018\/02\/Application-Submittal-2.png\" alt=\"\" class=\"wp-image-210371\" title=\"\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>STEP 1:&nbsp;PRE-SUBMITTAL<\/strong><\/h4>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Find your property\u2019s Assessor Parcel Number (APN) (<a href=\"\/ezop\/maps\/\">Is My Parcel in the County<\/a>). This will aid you in determining if your property is in the County\u2019s jurisdiction.<\/li>\n\n\n\n<li>Determine which application to apply for using&nbsp;the&nbsp;<a href=\"\/ezop\/which-permit-do-i-need\/\">quick reference&nbsp;guide<\/a><\/li>\n\n\n\n<li>View the How-To Videos, particularly:<\/li>\n<\/ol>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.youtube.com\/watch?v=BD1QDvgzvwY\">Register and Login<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.youtube.com\/watch?v=vHQb7TFEoJM\">Create an Application<\/a><\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image popmake-214695\"><img decoding=\"async\" src=\"https:\/\/wp.sbcounty.gov\/ezop\/wp-content\/uploads\/sites\/4\/2017\/07\/application.png\" alt=\"\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-isd-column\">\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"212\" height=\"150\" src=\"https:\/\/wp.sbcounty.gov\/ezop\/wp-content\/uploads\/sites\/4\/2018\/02\/Applicant-Downloads-Plans.png\" alt=\"\" class=\"wp-image-210495\" title=\"\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>STEP 2: APPLICATION SUBMITTAL<\/strong><\/h4>\n\n\n\n<p>Though the EZOP portal is mobile device compatible, it is recommended that a desktop\/laptop is used to transact in the portal.<\/p>\n\n\n\n<p><strong>Supported&nbsp;Browsers<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Microsoft Windows Internet Explorer 11 (32 bit)<\/li>\n\n\n\n<li>FireFox 37<\/li>\n\n\n\n<li>Safari 8 in Mac OS X 10.10<\/li>\n\n\n\n<li>Google Chrome 4<\/li>\n<\/ul>\n\n\n\n<p><strong>Registration and Application Submittal<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Please go to&nbsp;<a href=\"\/ezop\/\">EZOP.sbcounty.gov<\/a>&nbsp;and click on the&nbsp;<a href=\"https:\/\/ezop.sbcounty.gov\/citizenaccess\/\">EZOP Portal Sign In<\/a>&nbsp;icon to Register or Start Application<\/li>\n\n\n\n<li>If you are not sure which permit you need, please see,&nbsp;<a href=\"\/ezop\/which-permit-do-i-need\/\">Permit Quick Reference Guide<\/a><\/li>\n\n\n\n<li>Once you are logged in, you will have to choice to apply for Planning, Fire, Building, Enforcement, or Public Works applications<\/li>\n\n\n\n<li>When you click on Planning, Fire, Building, Enforcement, or Public Works, the applications will display<\/li>\n\n\n\n<li>Select the application<\/li>\n\n\n\n<li>Please fill out the application as completely as possible to avoid delay in processing your application<\/li>\n<\/ol>\n\n\n\n<p><strong>Documentation Requirements<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Please follow the&nbsp;<a href=\"\/ezop\/wp-content\/uploads\/sites\/4\/2018\/04\/EDR-Flyer-042418.pdf\">Electronic Document Guidelines<\/a>&nbsp;when&nbsp;<a href=\"\/ezop\/faq\/videos\/\">uploading your plans\/documentation<\/a><\/li>\n\n\n\n<li>Please avoid using&nbsp;<a href=\"\/ezop\/ezop_faq\/what-characters-should-i-avoid-when-naming-my-file\/\">characters in your file names<\/a><\/li>\n<\/ol>\n\n\n\n<p><strong>Property Owners, State of California Licensed Contractors, or Authorized Agents for property owner\/ contractor may pull a permit with the following paperwork:<\/strong><\/p>\n\n\n\n<p><strong>Property Owners<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Proof of identification (Driver\u2019s License, State Issued ID card, Alien Registration Card or Passport \u2013 Photo ID\u2019s only)<\/li>\n\n\n\n<li>Proof of ownership if there has been a recent of transfer of ownership (Grant Deed, Property Tax Statement or closing statement from Escrow)<\/li>\n\n\n\n<li><a href=\"\/ezop\/conditions\/notice-to-property-owner\/\">Notice to Property Owner<\/a>&nbsp;Form filled out and signed by property owner<\/li>\n\n\n\n<li>Permit Declaration form<\/li>\n<\/ul>\n\n\n\n<p><strong>Authorized Agents<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Notarized&nbsp;<a href=\"https:\/\/lus.sbcounty.gov\/wp-content\/uploads\/sites\/48\/BandS\/Handouts\/NoticetoPropertyOwner.pdf\">Notice to Property Owner<\/a>&nbsp;Form filled out and signed by property owner<\/li>\n\n\n\n<li>Notarized&nbsp;<a href=\"https:\/\/lus.sbcounty.gov\/wp-content\/uploads\/sites\/48\/BandS\/Handouts\/AuthorizingAgent-PropertyOwner.pdf\">Authorization for Agent to Act on Property Owner\u2019s Behalf<\/a>&nbsp;(the name on the letter must match your ID)<\/li>\n\n\n\n<li>If the property is owned by a Trust, you will need to provide a copy of the trust paperwork showing the trustee or executor<\/li>\n\n\n\n<li>If the property is owned by a Corporation, LLC or Partnership you will need to provide a copy of the paperwork verifying the President, Vice-President, CEO, partner, or managing member<\/li>\n\n\n\n<li>Permit Declaration form<\/li>\n<\/ul>\n\n\n\n<p><strong>Contractors<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Proof of Identification (Driver\u2019s License, State Issued ID card, Alien Registration Card or Passport \u2013 Photo ID\u2019s only)<\/li>\n\n\n\n<li>Proof of current State of California Contractor\u2019s License &amp; classification (pocket card)<\/li>\n\n\n\n<li>Agents will need the following paperwork:<\/li>\n\n\n\n<li>Notarized&nbsp;<a href=\"https:\/\/lus.sbcounty.gov\/wp-content\/uploads\/sites\/48\/BandS\/Handouts\/AuthorizingAgent-Contractor.pdf\">Contractor Authorized Agent Form<\/a>&nbsp;authorizing a person (not a business) to pull the building permit under the contractor\u2019s license.<\/li>\n\n\n\n<li>Permit Declaration form<\/li>\n<\/ul>\n\n\n\n<p><strong>Note:<\/strong>&nbsp;A tenant of a building cannot pull a permit unless they are an agent for either the Property Owner or Contractor.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-isd-layout\"><div class=\"isd-background-fixed-max-width-container\"><div class=\"isd-layout-content-wrapper\" style=\"max-width:1748px;margin-bottom:0rem;margin-top:0rem;padding-bottom:0rem;padding-top:0rem\">\n<div class=\"wp-block-isd-row large-50-50 desktop-50-50 desktop-order-1-2 tablet-50-50 tablet-order-1-2 mobile-100-100 mobile-order-1-2 frontend ctnrQueryRow\" style=\"margin-bottom:0rem;margin-top:0rem\">\n<div class=\"wp-block-isd-column\">\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"229\" height=\"150\" src=\"https:\/\/wp.sbcounty.gov\/ezop\/wp-content\/uploads\/sites\/4\/2018\/02\/Application-Intake-2.png\" alt=\"\" class=\"wp-image-210372\" title=\"\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>STEP 3: STAFF REVIEW<\/strong><\/h4>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Staff verifies that the application submitted conforms to guidelines and coordinates with&nbsp;other departments to assess fees<\/li>\n\n\n\n<li>To begin the Plan Check, Staff sends Applicant an email&nbsp;that advises of the Plan&nbsp;Check&nbsp;fees due and directs Applicant&nbsp;to pay the Plan Check &nbsp;fees via their&nbsp;<a href=\"https:\/\/ezop.sbcounty.gov\/citizenaccess\/\">EZOP portal account<\/a><\/li>\n\n\n\n<li>Once the plans are Approved, Staff sends Applicant an email advising of any additional fees that are due prior to Permit&nbsp;Issuance<\/li>\n\n\n\n<li>Staff coordinates with other departments to determine which&nbsp;<a href=\"\/ezop\/conditions\/\">Conditions<\/a>&nbsp;are required to be met prior to permit issuance and final inspection<\/li>\n\n\n\n<li>Staff&nbsp;may add&nbsp;County documents required to satisfy&nbsp;<a href=\"\/ezop\/conditions\/\">Conditions<\/a>&nbsp;into Applicant\u2019s&nbsp;<a href=\"https:\/\/ezop.sbcounty.gov\/citizenaccess\/\">EZOP portal account<\/a>&nbsp;in&nbsp;as&nbsp;<a href=\"\/ezop\/faq\/videos\/\">Attachments<\/a><\/li>\n\n\n\n<li>Please be sure that you understand the conditions that must be met prior to the issuance of your permit and final inspections; and pertinent record related information.\n<ul class=\"wp-block-list\">\n<li>Go to Home<\/li>\n\n\n\n<li>Go to My Record<\/li>\n\n\n\n<li>Click on the Record Number, a new window will open<\/li>\n\n\n\n<li>Click the down arrow to expand&nbsp;<a href=\"\/ezop\/wp-content\/uploads\/sites\/4\/2018\/09\/Record-Status.pdf\">\u201c<strong>Record Info<\/strong>\u201c, \u201c<strong>Payments<\/strong>\u201c, and&nbsp;<strong>\u201cConditions<\/strong>\u201c.<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<\/div>\n\n\n\n<div class=\"wp-block-isd-column\">\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"181\" height=\"150\" src=\"https:\/\/wp.sbcounty.gov\/ezop\/wp-content\/uploads\/sites\/4\/2018\/02\/Fee-Payment.png\" alt=\"\" class=\"wp-image-210494\" title=\"\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>STEP 4: FEE PAYMENT<\/strong><\/h4>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Applicant logs into their EZOP Online Portal Account and Pays Fees Due\n<ul class=\"wp-block-list\">\n<li>Applicants may also visit the County\u2019s Government Centers in San Bernardino, Hesperia, or Joshua Tree, along with various other County Land Use Services, Public Works, or Fire Marshal department offices, during normal business hours, to make a payment in person via credit card, paper check, or cash<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Applicant has the following Payment Options:\n<ul class=\"wp-block-list\">\n<li>Credit Card (Visa\/Mastercard\/Discover)<\/li>\n\n\n\n<li>Bank Account (Checking Account #\/Routing # Required)<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<\/div>\n<\/div>\n<\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-isd-layout\"><div class=\"isd-background-fixed-max-width-container\"><div class=\"isd-layout-content-wrapper\" style=\"max-width:1748px;margin-bottom:0rem;margin-top:0rem;padding-bottom:0rem;padding-top:0rem\">\n<div class=\"wp-block-isd-row large-50-50 desktop-50-50 desktop-order-1-2 tablet-50-50 tablet-order-1-2 mobile-100-100 mobile-order-1-2 frontend ctnrQueryRow\" style=\"margin-bottom:0rem;margin-top:0rem\">\n<div class=\"wp-block-isd-column\">\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"212\" height=\"150\" src=\"https:\/\/wp.sbcounty.gov\/ezop\/wp-content\/uploads\/sites\/4\/2018\/02\/County-Review.png\" alt=\"\" class=\"wp-image-210493\" title=\"\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>STEP 5: COUNTY PLAN REVIEW (IF APPLICABLE)<\/strong><\/h4>\n\n\n\n<ol class=\"wp-block-list\">\n<li>County staff reviews project plans\/documents<\/li>\n\n\n\n<li>Applicant interacts with staff until plans approved<\/li>\n\n\n\n<li>Additional changes may be requested to the plans<\/li>\n\n\n\n<li>An email to the Applicant requesting revisions will be sent, if applicable<\/li>\n\n\n\n<li>Applicant&nbsp;can log&nbsp;into their EZOP Portal Account to&nbsp;<a href=\"\/ezop\/faq\/videos\/\">view, download, and upload revised&nbsp;plans<\/a><\/li>\n\n\n\n<li>Once complete, County staff uploads approved plans into the Applicant\u2019s&nbsp;<a href=\"https:\/\/ezop.sbcounty.gov\/citizenaccess\/\">EZOP Portal Account<\/a>&nbsp;as an attachment<\/li>\n\n\n\n<li>Applicant\u00a0<a href=\"https:\/\/wp.sbcounty.gov\/ezop\/faq\/videos\/\">views\/downloads<\/a>\u00a0approved plans form their\u00a0<a href=\"https:\/\/ezop.sbcounty.gov\/citizenaccess\/\">EZOP Portal Account<\/a><\/li>\n<\/ol>\n<\/div>\n\n\n\n<div class=\"wp-block-isd-column\">\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"250\" height=\"138\" src=\"https:\/\/wp.sbcounty.gov\/ezop\/wp-content\/uploads\/sites\/4\/2018\/03\/th98BE2603-building-permit-approved-e1520533349154.jpg\" alt=\"\" class=\"wp-image-211392\" title=\"\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>STEP 6: PERMIT ISSUED<\/strong><\/h4>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Applicant satisfies conditions listed on the record indicated as due \u201c<strong>Prior to Issuance<\/strong>\u201c<\/li>\n\n\n\n<li>Visit&nbsp;<a href=\"https:\/\/ezop.sbcounty.gov\/citizenaccess\/\">EZOP Portal Account<\/a>, click \u201c<strong>My Records<\/strong>\u201c, click \u201c<strong>Record Number<\/strong>\u201c, then click on \u201c<strong>Conditions<\/strong>\u201d for information on \u201c<strong>Conditions<\/strong>\u201c<\/li>\n\n\n\n<li>County Staff issues permit<\/li>\n\n\n\n<li>County Staff adds&nbsp;permit to Applicant\u2019s&nbsp;<a href=\"https:\/\/ezop.sbcounty.gov\/citizenaccess\/\">EZOP Portal Account<\/a>&nbsp;as an attachment<\/li>\n\n\n\n<li>Applicant&nbsp;<a href=\"\/ezop\/faq\/videos\/\">view\/downloads<\/a>&nbsp;their permit from their&nbsp;<a href=\"https:\/\/ezop.sbcounty.gov\/citizenaccess\/\">EZOP Portal Account<\/a><\/li>\n<\/ol>\n<\/div>\n<\/div>\n<\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-isd-layout\"><div class=\"isd-background-fixed-max-width-container\"><div class=\"isd-layout-content-wrapper\" style=\"max-width:1748px;margin-bottom:0rem;margin-top:0rem;padding-bottom:3.75rem;padding-top:0rem\">\n<div class=\"wp-block-isd-row large-50-50 desktop-50-50 desktop-order-1-2 tablet-50-50 tablet-order-1-2 mobile-100-100 mobile-order-1-2 frontend ctnrQueryRow\" style=\"margin-bottom:0rem;margin-top:0rem\">\n<div class=\"wp-block-isd-column\">\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"340\" height=\"192\" src=\"https:\/\/wp.sbcounty.gov\/ezop\/wp-content\/uploads\/sites\/4\/2018\/02\/which-permit-do-i-need-e1520533127693.jpeg\" alt=\"\" class=\"wp-image-211116\" title=\"\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>STEP 7: APPLICANT SCHEDULES INSPECTIONS<\/strong><\/h4>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Applicant can request an&nbsp;<a href=\"https:\/\/youtu.be\/85HCdDfQGqg\">inspection online<\/a>&nbsp;for Building &amp; Safety permits.<\/li>\n\n\n\n<li>Applicant&nbsp;<a href=\"\/ezop\/faq\/videos\/\">prints<\/a>&nbsp;approved plans to make available for Inspector<\/li>\n<\/ol>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"\/ezop\/contact-us\/#_9d79ed-9b\">Building and Safety Department &nbsp;<\/a><br \/>Toll Free (800) 722-4542 | Direct Line (909) 387-8311<\/li>\n\n\n\n<li><a href=\"\/ezop\/contact-us\/#_2c3ed1-09\">Department of Public Work<\/a>&nbsp;(909) 387-7910<\/li>\n\n\n\n<li><a href=\"\/ezop\/contact-us\/#_45d9fc-75\">Office of the Fire Marshal<\/a>&nbsp;(909) 386-8400<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-isd-column\">\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"262\" height=\"178\" src=\"https:\/\/wp.sbcounty.gov\/ezop\/wp-content\/uploads\/sites\/4\/2018\/03\/Help-icon.jpg\" alt=\"\" class=\"wp-image-211384\" title=\"\" \/><\/figure>\n\n\n\n<p><strong>If you still are unsure how to proceed, please reach out to:<\/strong><\/p>\n\n\n\n<p>County of San Bernardino EZ Online Permitting Support<\/p>\n\n\n\n<p>Application Technical Support Hotline: <br \/>Toll Free (800) 722-4542 | Direct Line (909) 387-8311<\/p>\n<\/div>\n<\/div>\n<\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>First Time Users Welcome to EZ Online Permitting Below are the steps included in the Permitting process along with useful information to navigate the process STEP 1:&nbsp;PRE-SUBMITTAL Find your property\u2019s<span class=\"ellipsis\">&#8230;<\/span><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-209113","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/wp.sbcounty.gov\/ezop\/wp-json\/wp\/v2\/pages\/209113","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wp.sbcounty.gov\/ezop\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wp.sbcounty.gov\/ezop\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wp.sbcounty.gov\/ezop\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/wp.sbcounty.gov\/ezop\/wp-json\/wp\/v2\/comments?post=209113"}],"version-history":[{"count":0,"href":"https:\/\/wp.sbcounty.gov\/ezop\/wp-json\/wp\/v2\/pages\/209113\/revisions"}],"wp:attachment":[{"href":"https:\/\/wp.sbcounty.gov\/ezop\/wp-json\/wp\/v2\/media?parent=209113"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}