{"id":214626,"date":"2022-10-28T12:05:47","date_gmt":"2022-10-28T19:05:47","guid":{"rendered":"https:\/\/wp.sbcounty.gov\/ezop\/?page_id=214626"},"modified":"2023-03-08T10:24:20","modified_gmt":"2023-03-08T17:24:20","slug":"faq","status":"publish","type":"page","link":"https:\/\/wp.sbcounty.gov\/ezop\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<section class=\"wp-block-isd-layout\"><div class=\"isd-background-fixed-max-width-container\"><div class=\"isd-layout-content-wrapper\" style=\"max-width:1748px;margin-bottom:0rem;margin-top:0rem;padding-bottom:0rem;padding-top:3.75rem\">\n<div class=\"wp-block-isd-row large-75-25 desktop-75-25 desktop-order-1-2 tablet-75-25 tablet-order-1-2 mobile-100-100 mobile-order-1-2 frontend ctnrQueryRow\" style=\"margin-bottom:0rem;margin-top:0rem\">\n<div class=\"wp-block-isd-column\">\n<h1 class=\"wp-block-heading\"><strong>Frequent Customer Questions About EZ Online Permitting (EZOP)<\/strong><\/h1>\n<\/div>\n\n\n\n<div class=\"wp-block-isd-column\">\n<p style=\"font-size:25px\">Still need help? Please call us\u00a0Toll Free\u00a0(800) 722-4542<\/p>\n<\/div>\n<\/div>\n<\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-isd-layout\"><div class=\"isd-background-fixed-max-width-container\"><div class=\"isd-layout-content-wrapper\" style=\"max-width:1748px;margin-bottom:0rem;margin-top:0rem;padding-bottom:3.75rem;padding-top:0rem\">\n<div class=\"wp-block-isd-row large-25-75 desktop-25-75 desktop-order-1-2 tablet-25-75 tablet-order-1-2 mobile-100-100 mobile-order-1-2 frontend ctnrQueryRow\" style=\"margin-bottom:0rem;margin-top:0rem\">\n<div class=\"wp-block-isd-column\">\n<hr class=\"wp-block-separator has-css-opacity is-style-wide m-0\" \/>\n\n\n\n<p style=\"font-size:25px\"><br \/><strong>Non-EZOP Application Related Questions<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-isd-column\">\n<div id=\"_b6fc03-a8\" class=\"wp-block-isd-accordion\"><div class=\"accordion-inner-wrapper\">\n<div class=\"wp-block-isd-accordion-pane card\"><div class=\"accordion-trigger-wrapper \" id=\"heading-_ee0384-0f\"><button class=\"btn btn-link accordion-trigger icon-right iconStyle-arrow\" data-bs-toggle=\"collapse\" data-bs-target=\"#_ee0384-0f\"><span class=\"isd-blocks-accordion-title\">I cannot connect to the EZOP Portal?<\/span><span class=\"fas\"><\/span><\/button><\/div><div id=\"_ee0384-0f\" class=\"collapse\" aria-labelledby=\"heading-_ee0384-0f\" data-parent=\"#_b6fc03-a8\"><div class=\"card-body\">\n<p>Step 1. Verify that you are entering the correct URL:&nbsp;<a href=\"https:\/\/ezop.sbcounty.gov\/CitizenAccess\/\"><strong>https:\/\/ezop.sbcounty.gov\/CitizenAccess\/<\/strong><\/a><\/p>\n\n\n\n<p>Step 2. Are you using a supported internet browser?<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Supported browsers are : Internet Explorer 11, Mozilla Firefox, Google Chrome,&nbsp;Opera, Safari<\/strong><\/li><li>If you are using a supported browser, continue to Step<\/li><li>If you are not using a supported browser, please use one of the supported browsers:<strong>&nbsp;Internet Explorer 11, Mozilla Firefox, Google Chrome, Opera, Safari<\/strong><\/li><li>Please click on the \u201c<a href=\"\/ezop\/wp-content\/uploads\/sites\/4\/2017\/10\/Supported-Browsers.pdf\">Supported Browsers.pdf<\/a>\u201d for more information<\/li><\/ul>\n\n\n\n<p>Step 3. Verify internet connection<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Open a new browser<\/li><li>Connect to&nbsp;<a href=\"http:\/\/www.google.com\/\">Google.com<\/a><\/li><li>If you cannot connect to Google.com, you might not have an internet connection, continue to next step<\/li><li>Try connecting to a site that you frequently visit<\/li><li>If you cannot connect to that frequently visited site, you most likely have an internet connection issue<\/li><li>Please contact your internet provider<\/li><\/ul>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-isd-accordion-pane card\"><div class=\"accordion-trigger-wrapper \" id=\"heading-_04ca46-da\"><button class=\"btn btn-link accordion-trigger icon-right iconStyle-arrow\" data-bs-toggle=\"collapse\" data-bs-target=\"#_04ca46-da\"><span class=\"isd-blocks-accordion-title\">What are the minimum recommended hardware requirements to log into the EZOP Portal?<\/span><span class=\"fas\"><\/span><\/button><\/div><div id=\"_04ca46-da\" class=\"collapse\" aria-labelledby=\"heading-_04ca46-da\" data-parent=\"#_b6fc03-a8\"><div class=\"card-body\">\n<p><strong>Minimum Recommended Hardware:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Processor: Intel Core i3, 3GHz<\/li><li>RAM: 4 GB<\/li><li>Hard Drive: 20 GB free space<\/li><li>Network: Internet connection<\/li><\/ul>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-isd-accordion-pane card\"><div class=\"accordion-trigger-wrapper \" id=\"heading-_eb0680-4d\"><button class=\"btn btn-link accordion-trigger icon-right iconStyle-arrow\" data-bs-toggle=\"collapse\" data-bs-target=\"#_eb0680-4d\"><span class=\"isd-blocks-accordion-title\">What browsers are supported in the EZOP Portal?<\/span><span class=\"fas\"><\/span><\/button><\/div><div id=\"_eb0680-4d\" class=\"collapse\" aria-labelledby=\"heading-_eb0680-4d\" data-parent=\"#_b6fc03-a8\"><div class=\"card-body\">\n<p><strong>The Supported browsers are:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Microsoft Windows Internet Explorer 11 (32 bit)<\/li><li>FireFox 37<\/li><li>Safari 8 in Mac OS X 10.10<\/li><li>Google Chrome 42<\/li><\/ul>\n\n\n\n<p><strong>Minimum Recommended Hardware:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Processor: Intel Core i3, 3GHz<\/li><li>RAM: 4 GB<\/li><li>Hard Drive: 20 GB free space<\/li><li>Network: Internet connection<\/li><\/ul>\n\n\n\n\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-isd-accordion-pane card\"><div class=\"accordion-trigger-wrapper \" id=\"heading-_be8214-0b\"><button class=\"btn btn-link accordion-trigger icon-right iconStyle-arrow\" data-bs-toggle=\"collapse\" data-bs-target=\"#_be8214-0b\"><span class=\"isd-blocks-accordion-title\">What Characters Should I Avoid When Naming My File<\/span><span class=\"fas\"><\/span><\/button><\/div><div id=\"_be8214-0b\" class=\"collapse\" aria-labelledby=\"heading-_be8214-0b\" data-parent=\"#_b6fc03-a8\"><div class=\"card-body\">\n<p>\u2022 Common characters that cannot be used anywhere in a file name:<\/p>\n\n\n\n<p>o Tilde (~)<br \/>o Number\/Pound sign (#)<br \/>o Percent (%)<br \/>o Ampersand (&amp;)<br \/>o Asterisk (*)<br \/>o Braces ({ })<br \/>o Parenthesis ( )<br \/>o Backslash (\\)<br \/>o Colon (:)<br \/>o Angle brackets (&lt; &gt;)<br \/>o Question mark (?)<br \/>o Slash (\/)<br \/>o Plus sign (+)<br \/>o Pipe (|)<br \/>o Quotation marks (&#8220;,\u2019)<br \/>o Dollar sign ($)<br \/>o Exclamation point (!)<br \/>o At sign (@)<\/p>\n\n\n\n<p>\u2022 Don\u2019t use the period character consecutively in the middle of a file name.<br \/>\u2022 Don\u2019t start or end your filename with a space, period, hyphen, or underline.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-isd-layout\"><div class=\"isd-background-fixed-max-width-container\"><div class=\"isd-layout-content-wrapper\" style=\"max-width:1748px;margin-bottom:0rem;margin-top:0rem;padding-bottom:3.75rem;padding-top:3.75rem\">\n<div class=\"wp-block-isd-row large-25-75 desktop-25-75 desktop-order-1-2 tablet-25-75 tablet-order-1-2 mobile-100-100 mobile-order-1-2 frontend ctnrQueryRow\" style=\"margin-bottom:0rem;margin-top:0rem\">\n<div class=\"wp-block-isd-column\">\n<hr class=\"wp-block-separator has-css-opacity is-style-wide m-0\" \/>\n\n\n\n<p style=\"font-size:25px\"><br \/><strong>Account Related Questions<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-isd-column\">\n<div id=\"_cc52ea-8e\" class=\"wp-block-isd-accordion\"><div class=\"accordion-inner-wrapper\">\n<div class=\"wp-block-isd-accordion-pane card\"><div class=\"accordion-trigger-wrapper \" id=\"heading-_d08310-84\"><button class=\"btn btn-link accordion-trigger icon-right iconStyle-arrow\" data-bs-toggle=\"collapse\" data-bs-target=\"#_d08310-84\"><span class=\"isd-blocks-accordion-title\">How do I setup\/register for an EZOP Account?<\/span><span class=\"fas\"><\/span><\/button><\/div><div id=\"_d08310-84\" class=\"collapse\" aria-labelledby=\"heading-_d08310-84\" data-parent=\"#_cc52ea-8e\"><div class=\"card-body\">\n<ul class=\"wp-block-list\"><li>Go to&nbsp;<strong>EZOP.sbcounty.gov<\/strong>&nbsp;website and click \u201c<a href=\"\/ezop\/first-time-users\/\">First Time Users<\/a>\u201d<\/li><li>Follow the \u201c<a href=\"\/ezop\/first-time-users\/\"><strong>First Time Users<\/strong><\/a>\u201d instructions<\/li><li>If you need additional help in getting started, Please call:&nbsp;<a href=\"tel:8007224542\">Application Technical Support Hotline: Toll Free (800) 722-4542<\/a>&nbsp;for additional assistance<\/li><\/ul>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-isd-accordion-pane card\"><div class=\"accordion-trigger-wrapper \" id=\"heading-_78b2d7-e9\"><button class=\"btn btn-link accordion-trigger icon-right iconStyle-arrow\" data-bs-toggle=\"collapse\" data-bs-target=\"#_78b2d7-e9\"><span class=\"isd-blocks-accordion-title\">I added myself as \u201cIndividual\u201d for \u201cContact Type\u201d. How I can change it to \u201cOrganization\u201d?<\/span><span class=\"fas\"><\/span><\/button><\/div><div id=\"_78b2d7-e9\" class=\"collapse\" aria-labelledby=\"heading-_78b2d7-e9\" data-parent=\"#_cc52ea-8e\"><div class=\"card-body\">\n<ul class=\"wp-block-list\"><li>The initial \u201c<strong>Contact Type<\/strong>\u201d selected when you first registered cannot be changed<\/li><li>However, you can add \u201c<strong>Organization&#8221;<\/strong>&nbsp;as a new contact<\/li><li>Go to &#8220;<strong>Account Management<\/strong>&#8220;<\/li><li>Go to &#8220;<strong>Contact Information<\/strong>&#8220;<\/li><li>Click &#8220;<strong>Add a Contact<\/strong>&#8220;<\/li><li>&#8220;<strong>Select Contact Type<\/strong>&#8221; page will open<\/li><li>Select &#8220;<strong>Organization<\/strong>&#8221; as &#8220;<strong>Type<\/strong>&#8220;<\/li><li>Click &#8220;<strong>Continue<\/strong>&#8220;<\/li><li>Fill out information on page<\/li><li>Click &#8220;<strong>Continue<\/strong>&#8220;<\/li><\/ul>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-isd-accordion-pane card\"><div class=\"accordion-trigger-wrapper \" id=\"heading-_2d9fd4-e9\"><button class=\"btn btn-link accordion-trigger icon-right iconStyle-arrow\" data-bs-toggle=\"collapse\" data-bs-target=\"#_2d9fd4-e9\"><span class=\"isd-blocks-accordion-title\">I am not receiving any emails. What should I do?<\/span><span class=\"fas\"><\/span><\/button><\/div><div id=\"_2d9fd4-e9\" class=\"collapse\" aria-labelledby=\"heading-_2d9fd4-e9\" data-parent=\"#_cc52ea-8e\"><div class=\"card-body\">\n<p>There are two (2) common reasons for not receiving emails.<\/p>\n\n\n\n<ol class=\"wp-block-list\"><li><strong>Applicant<\/strong>&nbsp;on application<\/li><\/ol>\n\n\n\n<ul class=\"wp-block-list\"><li>Emails are only sent to the &#8220;<strong>Applicant<\/strong>&#8221; entered on the application<\/li><li>Please call:&nbsp;<a href=\"tel:8007224542\">Application Technical Support Hotline: Toll Free (800) 722-4542<\/a>&nbsp;for additional assistance<\/li><\/ul>\n\n\n\n<ol class=\"wp-block-list\" start=\"2\"><li><strong>SPAM<\/strong>&nbsp;Filter<\/li><\/ol>\n\n\n\n<ul class=\"wp-block-list\"><li>Please check your&nbsp;<strong>SPAM&nbsp;<\/strong>or&nbsp;<strong>JUNK&nbsp;<\/strong>folder<\/li><li>It is possible that this address is being blocked<\/li><li>If you have a system administrator, you may also want to check with them for assistance<\/li><\/ul>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-isd-accordion-pane card\"><div class=\"accordion-trigger-wrapper \" id=\"heading-_d705b4-ae\"><button class=\"btn btn-link accordion-trigger icon-right iconStyle-arrow\" data-bs-toggle=\"collapse\" data-bs-target=\"#_d705b4-ae\"><span class=\"isd-blocks-accordion-title\">I cannot remember my password. What should I do?<\/span><span class=\"fas\"><\/span><\/button><\/div><div id=\"_d705b4-ae\" class=\"collapse\" aria-labelledby=\"heading-_d705b4-ae\" data-parent=\"#_cc52ea-8e\"><div class=\"card-body\">\n<ul class=\"wp-block-list\"><li>Go to login page and click \u201c<strong>I&#8217;ve forgotten my password<\/strong>\u201d<\/li><li>You will receive an email with a link to reset password<\/li><li>Please visit&nbsp;<strong>EZOP.sbcounty.gov<\/strong>&nbsp;homepage and review \u201c<a href=\"\/ezop\/faq\/videos\/\"><strong>Application How-To Videos<\/strong><\/a>\u201d<\/li><\/ul>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-isd-accordion-pane card\"><div class=\"accordion-trigger-wrapper \" id=\"heading-_04074c-79\"><button class=\"btn btn-link accordion-trigger icon-right iconStyle-arrow\" data-bs-toggle=\"collapse\" data-bs-target=\"#_04074c-79\"><span class=\"isd-blocks-accordion-title\">I cannot remember the answer to my security question to reset my password. What should I do?<\/span><span class=\"fas\"><\/span><\/button><\/div><div id=\"_04074c-79\" class=\"collapse\" aria-labelledby=\"heading-_04074c-79\" data-parent=\"#_cc52ea-8e\"><div class=\"card-body\">\n<p><br \/>Please call:&nbsp;<a href=\"tel:8007224542\">Application Technical Support Hotline: Toll Free (800) 722-4542<\/a><\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-isd-accordion-pane card\"><div class=\"accordion-trigger-wrapper \" id=\"heading-_75f40b-f8\"><button class=\"btn btn-link accordion-trigger icon-right iconStyle-arrow\" data-bs-toggle=\"collapse\" data-bs-target=\"#_75f40b-f8\"><span class=\"isd-blocks-accordion-title\">I entered the wrong email address when I registered and now I am not receiving email messages. What should I do?<\/span><span class=\"fas\"><\/span><\/button><\/div><div id=\"_75f40b-f8\" class=\"collapse\" aria-labelledby=\"heading-_75f40b-f8\" data-parent=\"#_cc52ea-8e\"><div class=\"card-body\">\n<p><br \/>Please call:&nbsp;<a href=\"tel:8007224542\">Application Technical Support Hotline: Toll Free (800) 722-4542<\/a>&nbsp;for assistance<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-isd-accordion-pane card\"><div class=\"accordion-trigger-wrapper \" id=\"heading-_44cc8c-56\"><button class=\"btn btn-link accordion-trigger icon-right iconStyle-arrow\" data-bs-toggle=\"collapse\" data-bs-target=\"#_44cc8c-56\"><span class=\"isd-blocks-accordion-title\">I would like several people to receive notification updates for my application?<\/span><span class=\"fas\"><\/span><\/button><\/div><div id=\"_44cc8c-56\" class=\"collapse\" aria-labelledby=\"heading-_44cc8c-56\" data-parent=\"#_cc52ea-8e\"><div class=\"card-body\">\n<ul class=\"wp-block-list\"><li>This feature is not available<\/li><li>The County is currently&nbsp;exploring possible solutions<\/li><\/ul>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-isd-accordion-pane card\"><div class=\"accordion-trigger-wrapper \" id=\"heading-_9d9255-d1\"><button class=\"btn btn-link accordion-trigger icon-right iconStyle-arrow\" data-bs-toggle=\"collapse\" data-bs-target=\"#_9d9255-d1\"><span class=\"isd-blocks-accordion-title\">Is a person required to have a registered account to be a Contact or Delegate?<\/span><span class=\"fas\"><\/span><\/button><\/div><div id=\"_9d9255-d1\" class=\"collapse\" aria-labelledby=\"heading-_9d9255-d1\" data-parent=\"#_cc52ea-8e\"><div class=\"card-body\">\n<ul class=\"wp-block-list\"><li>To add a person as a&nbsp;<strong>Delegate<\/strong>&nbsp;to your account, the person must be a&nbsp;<strong>registered<\/strong>&nbsp;user<\/li><li>To add a person as a&nbsp;<strong>Contact<\/strong>&nbsp;to your account, the person does not have to be a&nbsp;<strong>registered<\/strong>&nbsp;user<ul><li>A&nbsp;<strong>Contact<\/strong>&nbsp;does not have access to any account information<\/li><\/ul><\/li><\/ul>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-isd-accordion-pane card\"><div class=\"accordion-trigger-wrapper \" id=\"heading-_ec9c16-ea\"><button class=\"btn btn-link accordion-trigger icon-right iconStyle-arrow\" data-bs-toggle=\"collapse\" data-bs-target=\"#_ec9c16-ea\"><span class=\"isd-blocks-accordion-title\">My \u201cBusiness Name\u201d is blank when I view my contact information. What should I do?<\/span><span class=\"fas\"><\/span><\/button><\/div><div id=\"_ec9c16-ea\" class=\"collapse\" aria-labelledby=\"heading-_ec9c16-ea\" data-parent=\"#_cc52ea-8e\"><div class=\"card-body\">\n<ul class=\"wp-block-list\"><li>Go to &#8220;<strong>Account Management<\/strong>&#8220;<\/li><li>Go to &#8220;<strong>Contact Information<\/strong>&#8220;<\/li><li>Click on drop down arrow next to &#8220;<strong>Actions<\/strong>&#8220;<\/li><li>Click &#8220;<strong>View<\/strong>&#8221; and &#8220;<strong>Contact Information<\/strong>&#8221; page will open<\/li><li>Make&nbsp;edits and &#8220;<strong>Save<\/strong>&#8220;<\/li><\/ul>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-isd-accordion-pane card\"><div class=\"accordion-trigger-wrapper \" id=\"heading-_8391c4-53\"><button class=\"btn btn-link accordion-trigger icon-right iconStyle-arrow\" data-bs-toggle=\"collapse\" data-bs-target=\"#_8391c4-53\"><span class=\"isd-blocks-accordion-title\">What is the difference between a Contact and a Delegate?<\/span><span class=\"fas\"><\/span><\/button><\/div><div id=\"_8391c4-53\" class=\"collapse\" aria-labelledby=\"heading-_8391c4-53\" data-parent=\"#_cc52ea-8e\"><div class=\"card-body\">\n<ul class=\"wp-block-list\"><li>A&nbsp;<strong>Delegate<\/strong>&nbsp;is a person that you give authority to access your account<ul><li>For example, if you would like a co-worker to schedule inspections for your permits, you can add them as a delegate<\/li><\/ul><\/li><li>A&nbsp;<strong>Contact<\/strong>&nbsp;does not have access to any account information<\/li><\/ul>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-isd-accordion-pane card\"><div class=\"accordion-trigger-wrapper \" id=\"heading-_615e4e-1f\"><button class=\"btn btn-link accordion-trigger icon-right iconStyle-arrow\" data-bs-toggle=\"collapse\" data-bs-target=\"#_615e4e-1f\"><span class=\"isd-blocks-accordion-title\">When should I choose \u201cIndividual\u201d vs \u201cOrganization\u201d for a contact type?<\/span><span class=\"fas\"><\/span><\/button><\/div><div id=\"_615e4e-1f\" class=\"collapse\" aria-labelledby=\"heading-_615e4e-1f\" data-parent=\"#_cc52ea-8e\"><div class=\"card-body\">\n<ul class=\"wp-block-list\"><li>\u201c<strong>Individual<\/strong>\u201d should be chosen if you are the property owner and the property is not owned by a business\/company<\/li><li>\u201c<strong>Organization<\/strong>\u201d should be used if you are a business\/company or work for a business\/company that is making the application<\/li><\/ul>\n<\/div><\/div><\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-isd-layout\"><div class=\"isd-background-fixed-max-width-container\"><div class=\"isd-layout-content-wrapper\" style=\"max-width:1748px;margin-bottom:0rem;margin-top:0rem;padding-bottom:3.75rem;padding-top:3.75rem\">\n<div class=\"wp-block-isd-row large-25-75 desktop-25-75 desktop-order-1-2 tablet-25-75 tablet-order-1-2 mobile-100-100 mobile-order-1-2 frontend ctnrQueryRow\" style=\"margin-bottom:0rem;margin-top:0rem\">\n<div class=\"wp-block-isd-column\">\n<hr class=\"wp-block-separator has-css-opacity is-style-wide m-0\" \/>\n\n\n\n<p style=\"font-size:25px\"><br \/><strong>Application Related Questions<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-isd-column\">\n<div id=\"_0ea3a7-6a\" class=\"wp-block-isd-accordion\"><div class=\"accordion-inner-wrapper\">\n<div class=\"wp-block-isd-accordion-pane card\"><div class=\"accordion-trigger-wrapper \" id=\"heading-_7bd65e-b8\"><button class=\"btn btn-link accordion-trigger icon-right iconStyle-arrow\" data-bs-toggle=\"collapse\" data-bs-target=\"#_7bd65e-b8\"><span class=\"isd-blocks-accordion-title\">Application is requiring information in a field that I do not have or not sure what to enter. What should I do?<\/span><span class=\"fas\"><\/span><\/button><\/div><div id=\"_7bd65e-b8\" class=\"collapse\" aria-labelledby=\"heading-_7bd65e-b8\" data-parent=\"#_0ea3a7-6a\"><div class=\"card-body\">\n<ul class=\"wp-block-list\"><li>Please&nbsp;go to&nbsp;<strong>EZOP.sbcounty.gov<\/strong><\/li><li>Navigate&nbsp;to \u201c<a href=\"\/ezop\/contact-us\/\">Contact Us<\/a>\u201d<\/li><li>Select the appropriate department\u2019s contact information<\/li><\/ul>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-isd-accordion-pane card\"><div class=\"accordion-trigger-wrapper \" id=\"heading-_2503af-8f\"><button class=\"btn btn-link accordion-trigger icon-right iconStyle-arrow\" data-bs-toggle=\"collapse\" data-bs-target=\"#_2503af-8f\"><span class=\"isd-blocks-accordion-title\">How can I find my Parcel Number (APN)?<\/span><span class=\"fas\"><\/span><\/button><\/div><div id=\"_2503af-8f\" class=\"collapse\" aria-labelledby=\"heading-_2503af-8f\" data-parent=\"#_0ea3a7-6a\"><div class=\"card-body\">\n<ul class=\"wp-block-list\"><li>Go to&nbsp;<strong>EZOP.sbcounty.gov<\/strong><\/li><li>Click on \u201c<strong>Parcel Research<\/strong>\u201d from menu bar<\/li><li>Under the heading &#8220;<strong>Find Parcel Districts<\/strong>&#8221; enter the address or use the dropdown to enter the parcel number<\/li><\/ul>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-isd-accordion-pane card\"><div class=\"accordion-trigger-wrapper \" id=\"heading-_e99241-8a\"><button class=\"btn btn-link accordion-trigger icon-right iconStyle-arrow\" data-bs-toggle=\"collapse\" data-bs-target=\"#_e99241-8a\"><span class=\"isd-blocks-accordion-title\">How can I view my uploaded documents?<\/span><span class=\"fas\"><\/span><\/button><\/div><div id=\"_e99241-8a\" class=\"collapse\" aria-labelledby=\"heading-_e99241-8a\" data-parent=\"#_0ea3a7-6a\"><div class=\"card-body\">\n<ul class=\"wp-block-list\"><li>Go to \u201c<strong>My Records\u201d<\/strong><\/li><li>Click on the \u201c<strong>Record Number<\/strong>\u201d<\/li><li>Click the down arrowhead next to the \u201c<strong>Record Info<\/strong>\u201d tab<\/li><li>Click&nbsp;<strong>attachments<\/strong><\/li><li>All the documents you uploaded, revisions made by County, blank forms, and the issued permit will be located under \u201c<strong>attachments<\/strong>&#8220;<\/li><\/ul>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-isd-accordion-pane card\"><div class=\"accordion-trigger-wrapper \" id=\"heading-_24aedc-ca\"><button class=\"btn btn-link accordion-trigger icon-right iconStyle-arrow\" data-bs-toggle=\"collapse\" data-bs-target=\"#_24aedc-ca\"><span class=\"isd-blocks-accordion-title\">How do I add information to my application?<\/span><span class=\"fas\"><\/span><\/button><\/div><div id=\"_24aedc-ca\" class=\"collapse\" aria-labelledby=\"heading-_24aedc-ca\" data-parent=\"#_0ea3a7-6a\"><div class=\"card-body\">\n<ul class=\"wp-block-list\"><li>Unfortunately, once you submit your application, you cannot change it<\/li><li>You will have to contact County Staff to make changes to a submitted application<ul><li>Please&nbsp;go to&nbsp;<strong>EZOP.sbcounty.gov<\/strong><\/li><li>Navigate&nbsp;to \u201c<a href=\"\/ezop\/contact-us\/\">Contact Us<\/a>\u201d<\/li><li>Select the appropriate department\u2019s contact information<\/li><\/ul><\/li><\/ul>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-isd-accordion-pane card\"><div class=\"accordion-trigger-wrapper \" id=\"heading-_a97abd-9b\"><button class=\"btn btn-link accordion-trigger icon-right iconStyle-arrow\" data-bs-toggle=\"collapse\" data-bs-target=\"#_a97abd-9b\"><span class=\"isd-blocks-accordion-title\">How do I check the status of my application?<\/span><span class=\"fas\"><\/span><\/button><\/div><div id=\"_a97abd-9b\" class=\"collapse\" aria-labelledby=\"heading-_a97abd-9b\" data-parent=\"#_0ea3a7-6a\"><div class=\"card-body\">\n<ul class=\"wp-block-list\"><li>Login to&nbsp;<a href=\"https:\/\/wp.sbcounty.gov\/ezop\/ezop-online-portal\/\"><strong>EZOP Portal<\/strong><\/a><\/li><li>Go to \u201c<strong>My Records<\/strong>\u201d<\/li><li>Click on the \u201c<strong>Record Number<\/strong>\u201d<\/li><li>Click the down arrowhead next to the \u201c<strong>Record Info<\/strong>\u201d tab<\/li><li>Click &#8220;<strong>Processing Status<\/strong>&#8220;<\/li><li>Please visit&nbsp;<strong>EZOP.sbcounty.gov<\/strong>&nbsp;homepage and review \u201c<a href=\"\/ezop\/faq\/videos\/\"><strong>Application How-To Videos<\/strong>\u201d<\/a><\/li><\/ul>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-isd-accordion-pane card\"><div class=\"accordion-trigger-wrapper \" id=\"heading-_8a430d-e4\"><button class=\"btn btn-link accordion-trigger icon-right iconStyle-arrow\" data-bs-toggle=\"collapse\" data-bs-target=\"#_8a430d-e4\"><span class=\"isd-blocks-accordion-title\">How do I continue an application I previously started and saved?<\/span><span class=\"fas\"><\/span><\/button><\/div><div id=\"_8a430d-e4\" class=\"collapse\" aria-labelledby=\"heading-_8a430d-e4\" data-parent=\"#_0ea3a7-6a\"><div class=\"card-body\">\n<ul class=\"wp-block-list\"><li>Login to&nbsp;<a href=\"https:\/\/wp.sbcounty.gov\/ezop\/ezop-online-portal\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>EZOP Portal<\/strong><\/a><\/li><li>Go to&nbsp;<strong>Home<\/strong><\/li><li><strong>Click Dashboard<\/strong><\/li><li>Go to &#8220;<strong>Work in progress<\/strong>&#8220;<\/li><li>Click on \u201c<strong>Resume Application<\/strong>\u201d under \u201c<strong>Record Name<\/strong>\u201d<\/li><\/ul>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-isd-accordion-pane card\"><div class=\"accordion-trigger-wrapper \" id=\"heading-_9cd85b-53\"><button class=\"btn btn-link accordion-trigger icon-right iconStyle-arrow\" data-bs-toggle=\"collapse\" data-bs-target=\"#_9cd85b-53\"><span class=\"isd-blocks-accordion-title\">How do I delete an attachment?<\/span><span class=\"fas\"><\/span><\/button><\/div><div id=\"_9cd85b-53\" class=\"collapse\" aria-labelledby=\"heading-_9cd85b-53\" data-parent=\"#_0ea3a7-6a\"><div class=\"card-body\">\n<ul class=\"wp-block-list\"><li>Unfortunately, once you \u201c<strong>Save<\/strong>\u201d an attachment it cannot be deleted by you<\/li><li>You can delete an attachment if you have not \u201c<strong>Saved<\/strong>\u201d the document\/plan<\/li><li>Please contact County Staff for assistance in removing the document\/plan<ul><li>Please&nbsp;go to&nbsp;<strong>EZOP.sbcounty.gov<\/strong><\/li><li>Navigate&nbsp;to \u201c<a href=\"\/ezop\/contact-us\/\">Contact Us<\/a>\u201d<\/li><li>Select the appropriate department\u2019s contact information<\/li><\/ul><\/li><\/ul>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-isd-accordion-pane card\"><div class=\"accordion-trigger-wrapper \" id=\"heading-_02480d-b6\"><button class=\"btn btn-link accordion-trigger icon-right iconStyle-arrow\" data-bs-toggle=\"collapse\" data-bs-target=\"#_02480d-b6\"><span class=\"isd-blocks-accordion-title\">How do I find my permit in EZOP portal?<\/span><span class=\"fas\"><\/span><\/button><\/div><div id=\"_02480d-b6\" class=\"collapse\" aria-labelledby=\"heading-_02480d-b6\" data-parent=\"#_0ea3a7-6a\"><div class=\"card-body\">\n<ul class=\"wp-block-list\"><li>Login to&nbsp;<a href=\"https:\/\/wp.sbcounty.gov\/ezop\/ezop-online-portal\/\"><strong>EZOP Portal<\/strong><\/a><\/li><li>Go to \u201c<strong>Home<\/strong>\u201d<\/li><li>Go to \u201c<strong>My Records<\/strong>\u201d<\/li><li>Click on the \u201c<strong>Record Number<\/strong>\u201d<\/li><li>Click the down arrowhead under the \u201c<strong>Record Info<\/strong>\u201d tab<\/li><li>Click &#8220;<strong>Attachments<\/strong>&#8220;<\/li><li>Your permit will be one of the PDF documents listed<\/li><li>Please visit&nbsp;<strong>EZOP.sbcounty.gov<\/strong>&nbsp;homepage and review \u201c<a href=\"\/ezop\/faq\/videos\/\"><strong>Application How-To Videos<\/strong><\/a>\u201d<\/li><\/ul>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-isd-accordion-pane card\"><div class=\"accordion-trigger-wrapper \" id=\"heading-_adc31e-bc\"><button class=\"btn btn-link accordion-trigger icon-right iconStyle-arrow\" data-bs-toggle=\"collapse\" data-bs-target=\"#_adc31e-bc\"><span class=\"isd-blocks-accordion-title\">How do I get to the EZOP Web Portal?<\/span><span class=\"fas\"><\/span><\/button><\/div><div id=\"_adc31e-bc\" class=\"collapse\" aria-labelledby=\"heading-_adc31e-bc\" data-parent=\"#_0ea3a7-6a\"><div class=\"card-body\">\n<ul class=\"wp-block-list\"><li>Go to&nbsp;<strong>EZOP.sbcounty.gov<\/strong><\/li><li>Click on&nbsp;the \u201c<a href=\"https:\/\/ezop.sbcounty.gov\/citizenaccess\/\"><strong>Apply Now<\/strong><\/a>\u201d icon<\/li><\/ul>\n\n\n\n\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-isd-accordion-pane card\"><div class=\"accordion-trigger-wrapper \" id=\"heading-_137372-21\"><button class=\"btn btn-link accordion-trigger icon-right iconStyle-arrow\" data-bs-toggle=\"collapse\" data-bs-target=\"#_137372-21\"><span class=\"isd-blocks-accordion-title\">How do I upload my plans?<\/span><span class=\"fas\"><\/span><\/button><\/div><div id=\"_137372-21\" class=\"collapse\" aria-labelledby=\"heading-_137372-21\" data-parent=\"#_0ea3a7-6a\"><div class=\"card-body\">\n<ul class=\"wp-block-list\"><li>Login to&nbsp;<a href=\"https:\/\/wp.sbcounty.gov\/ezop\/ezop-online-portal\/\"><strong>EZOP<\/strong><\/a><\/li><li>Go to \u201c<strong>Home<\/strong>\u201d<\/li><li>Go to \u201c<strong>My Records<\/strong>\u201d<\/li><li>Click on the \u201c<strong>Record Number<\/strong>\u201d<\/li><li>Click the down arrowhead next to \u201c<strong>Record Info<\/strong>\u201d tab<\/li><li>Click &#8220;<strong>Attachments<\/strong>&#8220;<\/li><li>Click \u201c<strong>Add<\/strong>\u201d<\/li><li>Please visit&nbsp;<strong>EZOP.sbcounty.gov<\/strong>&nbsp;homepage and review \u201c<a href=\"\/ezop\/faq\/videos\/\"><strong>Application How-To Videos<\/strong><\/a>\u201d<\/li><\/ul>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-isd-accordion-pane card\"><div class=\"accordion-trigger-wrapper \" id=\"heading-_b54dfa-87\"><button class=\"btn btn-link accordion-trigger icon-right iconStyle-arrow\" data-bs-toggle=\"collapse\" data-bs-target=\"#_b54dfa-87\"><span class=\"isd-blocks-accordion-title\">I am not sure what is being requested on the application. Who can assist me?<\/span><span class=\"fas\"><\/span><\/button><\/div><div id=\"_b54dfa-87\" class=\"collapse\" aria-labelledby=\"heading-_b54dfa-87\" data-parent=\"#_0ea3a7-6a\"><div class=\"card-body\">\n<ul class=\"wp-block-list\"><li>Please&nbsp;go to&nbsp;<strong>EZOP.sbcounty.gov<\/strong><\/li><li>Navigate&nbsp;to \u201c<a href=\"https:\/\/wp.sbcounty.gov\/ezop\/contact-us\/\">Contact Us<\/a>\u201d<\/li><li>Select the appropriate department\u2019s contact information<\/li><\/ul>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-isd-accordion-pane card\"><div class=\"accordion-trigger-wrapper \" id=\"heading-_04f695-9d\"><button class=\"btn btn-link accordion-trigger icon-right iconStyle-arrow\" data-bs-toggle=\"collapse\" data-bs-target=\"#_04f695-9d\"><span class=\"isd-blocks-accordion-title\">I am unable to Login. What should I do?<\/span><span class=\"fas\"><\/span><\/button><\/div><div id=\"_04f695-9d\" class=\"collapse\" aria-labelledby=\"heading-_04f695-9d\" data-parent=\"#_0ea3a7-6a\"><div class=\"card-body\">\n<ul class=\"wp-block-list\"><li>Verify you are using the correct &#8220;<strong>username&#8221;<\/strong>&nbsp;and &#8220;<strong>password&#8221;<\/strong><\/li><li>If you still cannot login, go to login page and click &#8220;<strong>I&#8217;ve forgotten my password&#8221;<\/strong><\/li><li>You will receive an email with a link to reset password<\/li><li>Please visit&nbsp;<strong>EZOP.sbcounty.gov<\/strong>&nbsp;homepage and review \u201c<a href=\"\/ezop\/faq\/videos\/\"><strong>Application How-To Videos<\/strong><\/a>\u201d<\/li><\/ul>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-isd-accordion-pane card\"><div class=\"accordion-trigger-wrapper \" id=\"heading-_271781-f5\"><button class=\"btn btn-link accordion-trigger icon-right iconStyle-arrow\" data-bs-toggle=\"collapse\" data-bs-target=\"#_271781-f5\"><span class=\"isd-blocks-accordion-title\">I cannot submit my application without uploading my plans. I do not have my plans with me. What should I do?<\/span><span class=\"fas\"><\/span><\/button><\/div><div id=\"_271781-f5\" class=\"collapse\" aria-labelledby=\"heading-_271781-f5\" data-parent=\"#_0ea3a7-6a\"><div class=\"card-body\">\n<ul class=\"wp-block-list\"><li>Unfortunately, you cannot submit the application without the required documentation in PDF format<\/li><li>Please click the \u201c<strong>Save and resume later<\/strong>\u201d yellow icon in the left hand corner at the bottom of the page<\/li><li>When you have your documents available in PDF format, please go to:<ul><li>&#8220;<strong>Dashboard<\/strong>&#8221; then<\/li><li>&#8220;<strong>Work in progress<\/strong>&#8221; and find the &#8220;<strong>Record ID<\/strong>&#8220;<\/li><li>Click \u201c<strong>Resume application<\/strong>\u201d and \u201c<strong>Pick Up where I left off<\/strong>\u201d<\/li><\/ul><\/li><li>Please visit&nbsp;<strong>EZOP.sbcounty.gov<\/strong>&nbsp;homepage and review \u201c<a href=\"\/ezop\/faq\/videos\/\">Application How-To Videos<\/a>\u201d<\/li><\/ul>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-isd-accordion-pane card\"><div class=\"accordion-trigger-wrapper \" id=\"heading-_22862a-72\"><button class=\"btn btn-link accordion-trigger icon-right iconStyle-arrow\" data-bs-toggle=\"collapse\" data-bs-target=\"#_22862a-72\"><span class=\"isd-blocks-accordion-title\">In reviewing my conditions, I get a &#8220;Record has been locked&#8221; message. What does this mean?<\/span><span class=\"fas\"><\/span><\/button><\/div><div id=\"_22862a-72\" class=\"collapse\" aria-labelledby=\"heading-_22862a-72\" data-parent=\"#_0ea3a7-6a\"><div class=\"card-body\">\n<ul class=\"wp-block-list\"><li>This message does not mean that you are locked out of your account<\/li><li>Some of&nbsp;the conditions might be prior to permit issuance or inspection<\/li><li>Until your respective conditions are satisfied, the permit will not be issued or you will not be able to schedule an inspection<\/li><\/ul>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-isd-accordion-pane card\"><div class=\"accordion-trigger-wrapper \" id=\"heading-_7e3a9c-cd\"><button class=\"btn btn-link accordion-trigger icon-right iconStyle-arrow\" data-bs-toggle=\"collapse\" data-bs-target=\"#_7e3a9c-cd\"><span class=\"isd-blocks-accordion-title\">Is electronic signature available?<\/span><span class=\"fas\"><\/span><\/button><\/div><div id=\"_7e3a9c-cd\" class=\"collapse\" aria-labelledby=\"heading-_7e3a9c-cd\" data-parent=\"#_0ea3a7-6a\"><div class=\"card-body\">\n<ul class=\"wp-block-list\"><li>The feature is not available<\/li><li>However, the County is actively exploring possible solutions<\/li><\/ul>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-isd-accordion-pane card\"><div class=\"accordion-trigger-wrapper \" id=\"heading-_02119f-fa\"><button class=\"btn btn-link accordion-trigger icon-right iconStyle-arrow\" data-bs-toggle=\"collapse\" data-bs-target=\"#_02119f-fa\"><span class=\"isd-blocks-accordion-title\">My Address is missing the street number when I enter my Parcel Number<\/span><span class=\"fas\"><\/span><\/button><\/div><div id=\"_02119f-fa\" class=\"collapse\" aria-labelledby=\"heading-_02119f-fa\" data-parent=\"#_0ea3a7-6a\"><div class=\"card-body\">\n<ul class=\"wp-block-list\"><li>The missing street number does not prevent you from proceeding with the current application<\/li><li>You will need an updated address prior to your permit being issued<\/li><li>To correct this issue, please fill out an \u201c<strong>Addressing<\/strong>\u201d application under the \u201c<strong>Building<\/strong>\u201d tab\/module<\/li><\/ul>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-isd-accordion-pane card\"><div class=\"accordion-trigger-wrapper \" id=\"heading-_7e2385-c9\"><button class=\"btn btn-link accordion-trigger icon-right iconStyle-arrow\" data-bs-toggle=\"collapse\" data-bs-target=\"#_7e2385-c9\"><span class=\"isd-blocks-accordion-title\">My permit has been issued, but I need to revise my plans. What should I do?<\/span><span class=\"fas\"><\/span><\/button><\/div><div id=\"_7e2385-c9\" class=\"collapse\" aria-labelledby=\"heading-_7e2385-c9\" data-parent=\"#_0ea3a7-6a\"><div class=\"card-body\">\n<p>Please submit a new application and reference the old \u201c<strong>Record Number<\/strong>\u201d in the \u201c<strong>Detailed Description<\/strong>\u201d and \u201c<strong>Related Records<\/strong>\u201d.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-isd-accordion-pane card\"><div class=\"accordion-trigger-wrapper \" id=\"heading-_d98ea0-cf\"><button class=\"btn btn-link accordion-trigger icon-right iconStyle-arrow\" data-bs-toggle=\"collapse\" data-bs-target=\"#_d98ea0-cf\"><span class=\"isd-blocks-accordion-title\">What application should I fill out?<\/span><span class=\"fas\"><\/span><\/button><\/div><div id=\"_d98ea0-cf\" class=\"collapse\" aria-labelledby=\"heading-_d98ea0-cf\" data-parent=\"#_0ea3a7-6a\"><div class=\"card-body\">\n<p>Please refer to the \u201c<strong><a href=\"\/ezop\/first-time-users\/#permit-quick-reference\">Permit Quick Reference Guide<\/a><\/strong>\u201d under \u201c<strong>Additional Resources<\/strong>\u201d at the bottom of the&nbsp;<strong>EZOP.sbcounty.gov<\/strong>&nbsp;home page<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-isd-accordion-pane card\"><div class=\"accordion-trigger-wrapper \" id=\"heading-_7c4d8b-6c\"><button class=\"btn btn-link accordion-trigger icon-right iconStyle-arrow\" data-bs-toggle=\"collapse\" data-bs-target=\"#_7c4d8b-6c\"><span class=\"isd-blocks-accordion-title\">What applications can I submit online?<\/span><span class=\"fas\"><\/span><\/button><\/div><div id=\"_7c4d8b-6c\" class=\"collapse\" aria-labelledby=\"heading-_7c4d8b-6c\" data-parent=\"#_0ea3a7-6a\"><div class=\"card-body\">\n<p>Please refer to the \u201c<a href=\"\/ezop\/which-permit-do-i-need\/\">Permit Quick Reference Guide<\/a>\u201d under \u201c<strong>Additional Resources<\/strong>\u201d at the bottom of the&nbsp;<strong>EZOP.sbcounty.gov<\/strong>&nbsp;home page<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-isd-layout\"><div class=\"isd-background-fixed-max-width-container\"><div class=\"isd-layout-content-wrapper\" style=\"max-width:1748px;margin-bottom:0rem;margin-top:0rem;padding-bottom:3.75rem;padding-top:3.75rem\">\n<div class=\"wp-block-isd-row large-25-75 desktop-25-75 desktop-order-1-2 tablet-25-75 tablet-order-1-2 mobile-100-100 mobile-order-1-2 frontend ctnrQueryRow\" style=\"margin-bottom:0rem;margin-top:0rem\">\n<div class=\"wp-block-isd-column\">\n<hr class=\"wp-block-separator has-css-opacity is-style-wide m-0\" \/>\n\n\n\n<p style=\"font-size:25px\"><br \/><strong>Fee\/Payment Related Questions<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-isd-column\">\n<div id=\"_bc133d-65\" class=\"wp-block-isd-accordion\"><div class=\"accordion-inner-wrapper\">\n<div class=\"wp-block-isd-accordion-pane card\"><div class=\"accordion-trigger-wrapper \" id=\"heading-_e7446f-6f\"><button class=\"btn btn-link accordion-trigger icon-right iconStyle-arrow\" data-bs-toggle=\"collapse\" data-bs-target=\"#_e7446f-6f\"><span class=\"isd-blocks-accordion-title\">Can I save credit card information so that I do not have to reenter it?<\/span><span class=\"fas\"><\/span><\/button><\/div><div id=\"_e7446f-6f\" class=\"collapse\" aria-labelledby=\"heading-_e7446f-6f\" data-parent=\"#_bc133d-65\"><div class=\"card-body\">\n<p>This is currently not an available feature<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-isd-accordion-pane card\"><div class=\"accordion-trigger-wrapper \" id=\"heading-_dcb21f-88\"><button class=\"btn btn-link accordion-trigger icon-right iconStyle-arrow\" data-bs-toggle=\"collapse\" data-bs-target=\"#_dcb21f-88\"><span class=\"isd-blocks-accordion-title\">Can I still come to the County to make payments?<\/span><span class=\"fas\"><\/span><\/button><\/div><div id=\"_dcb21f-88\" class=\"collapse\" aria-labelledby=\"heading-_dcb21f-88\" data-parent=\"#_bc133d-65\"><div class=\"card-body\">\n<p>Yes, you can still come to the County to make a payment<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-isd-accordion-pane card\"><div class=\"accordion-trigger-wrapper \" id=\"heading-_dc31e2-74\"><button class=\"btn btn-link accordion-trigger icon-right iconStyle-arrow\" data-bs-toggle=\"collapse\" data-bs-target=\"#_dc31e2-74\"><span class=\"isd-blocks-accordion-title\">How do I make a fee payment?<\/span><span class=\"fas\"><\/span><\/button><\/div><div id=\"_dc31e2-74\" class=\"collapse\" aria-labelledby=\"heading-_dc31e2-74\" data-parent=\"#_bc133d-65\"><div class=\"card-body\">\n<ol class=\"wp-block-list\"><li>If you are the Applicant, you will get an&nbsp;<strong>SBC-Fee Invoice<\/strong>&nbsp;email&nbsp;advising that&nbsp;<strong>assessed fees must be remitted<\/strong><\/li><li>Please&nbsp;go to \u201c<strong>My Record<\/strong>\u201d<\/li><li>Under \u201c<strong>Action<\/strong>\u201d you&nbsp;will see&nbsp;\u201c<strong>Pay Fee<\/strong>\u201d<\/li><li>Click on \u201c<strong>Pay Fee<\/strong>\u201d<\/li><li>You will be taken to a&nbsp;<strong>payment portal<\/strong>&nbsp;to pay by credit card or directly from your bank account<\/li><\/ol>\n<\/div><\/div><\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-isd-layout\"><div class=\"isd-background-fixed-max-width-container\"><div class=\"isd-layout-content-wrapper\" style=\"max-width:1748px;margin-bottom:0rem;margin-top:0rem;padding-bottom:3.75rem;padding-top:3.75rem\">\n<div class=\"wp-block-isd-row large-100 desktop-none desktop-order-1 tablet-none tablet-order-1 mobile-none mobile-order-1 frontend ctnrQueryRow\" style=\"margin-bottom:0rem;margin-top:0rem\">\n<div class=\"wp-block-isd-column\">\n<p class=\"has-large-font-size\"><strong>Still need help? Give us a call!<\/strong><\/p>\n\n\n\n<p style=\"font-size:28px\">Please visit: VirtualCounter.sbcounty.gov<\/p>\n<\/div>\n<\/div>\n<\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>Frequent Customer Questions About EZ Online Permitting (EZOP) Still need help? Please call us\u00a0Toll Free\u00a0(800) 722-4542 Non-EZOP Application Related Questions I cannot connect to the EZOP Portal? Step 1. Verify<span class=\"ellipsis\">&#8230;<\/span><\/p>\n","protected":false},"author":200,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-214626","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/wp.sbcounty.gov\/ezop\/wp-json\/wp\/v2\/pages\/214626","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wp.sbcounty.gov\/ezop\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wp.sbcounty.gov\/ezop\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wp.sbcounty.gov\/ezop\/wp-json\/wp\/v2\/users\/200"}],"replies":[{"embeddable":true,"href":"https:\/\/wp.sbcounty.gov\/ezop\/wp-json\/wp\/v2\/comments?post=214626"}],"version-history":[{"count":2,"href":"https:\/\/wp.sbcounty.gov\/ezop\/wp-json\/wp\/v2\/pages\/214626\/revisions"}],"predecessor-version":[{"id":217177,"href":"https:\/\/wp.sbcounty.gov\/ezop\/wp-json\/wp\/v2\/pages\/214626\/revisions\/217177"}],"wp:attachment":[{"href":"https:\/\/wp.sbcounty.gov\/ezop\/wp-json\/wp\/v2\/media?parent=214626"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}