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Conflicts and Attitudes in the Workplace
October 14 @ 10:00 am - 12:00 pm
- Recognize and describe the characteristics of a bad attitude.
- Assess a challenging situation and determine an appropriate strategy.
- Utilize a 5-step process for dealing with difficult people.
- Regain your positive attitude about the other person or situation.
- CEA is here to assist you in managing conflict with confidence, resulting in a positive outcome.