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The Transitional Assistance Department offers a variety of Self-Service options to help you save time and give you access to services on the go and from the comfort of your home.

What are Self-Service options? Self-Service options allow you to use technology to:

  • Access case information
  • Upload case documents
  • Submit Semi-Annual Reports
  • Complete Re-Evaluation/Re-Certifications
  • View benefit amounts
  • Receive appointment reminders

BenefitsCal

BenefitsCal is an online application that allows you to apply and recertify (renew) for CalWORKs, CalFresh (Food Stamps), Medi-Cal, County Medical Services Program (CMSP), and Disaster CalFresh benefits.  The secure BenefitsCal website will send your application directly to the county for processing.

SAR7

SEMIANNUAL REPORT (SAR-7)

The “How to Complete the SAR 7 Eligibility Status Report” video provides you with step by step instructions on how to complete the SAR 7 Eligibility Status Report correctly, and reminds you when and how to turn it in.

Watch video in English:

Watch video in Spanish:

EBT

ELECTRONIC BENEFIT TRANSFER (EBT)

To see your remaining EBT card balance, click here.

Text Message

TEXT NOTIFICATIONS

Sign up for Text Notifications by texting CALTEXT (English) or CALTEXTO (Spanish) to 72422.

Receive texts when:

  • You have an appointment,
  • You are missing necessary documents for your case,
  • Your forms/packets have been sent or received, and/or
  • Your forms have been processed.
eNotification

e-NOTIFICATION

Go paperless and receive your official case documents in your BenefitsCal account.

There are three easy ways to enroll!

  1. Enroll in BenefitsCal,
  2. Call the Customer Service Center (CSC) 1.877.410.8829, or
  3. Go into your local district office.

 

Web Chat

LIVE CHAT

Do you have general questions or need technical assistance with your BenefitsCal account?
Click on the links below to live chat with a Customer Service Center agent.

Web chat hours are:

  • Monday – Thursday  7:30am – 3:30pm
  • Friday  7:30am – 2:45pm

Call Me

CALL ME

You can request a call from a worker by logging into your BenefitsCal account.

IVR

INTERACTIVE VOICE RESPONSE (IVR) CALL CENTER

Current Transitional Assistance Department customers can get up to date case information 24 hours a day by using the Interactive Voice Response (IVR) system. This automated system provides customers up to date information about their case such as benefit amount, worker information, office location, the ability to reschedule RE/RC appointments, request forms to be mailed, and request a replacement Electronic Benefit Transfer (EBT) card.

  • Call 877.410.8829
  • Live agents are available Monday-Friday from 7:00am – 5:00pm.
IVR Outbound

INTERACTIVE VOICE RESPONSE (IVR) OUTBOUND

Receive automated reminder phone messages about needed case documents and upcoming appointments.

How to enroll? There are three easy ways!

  1. Enroll in BenefitsCal,
  2. Call the Customer Service Center (CSC) 1.877.410.8829, or
  3. Go into your local district office.
Kiosk

KIOSK

Skip the reception line and use the Kiosk in our office to scan in case documents, check in for appointments, EBT card and Benefit Identification Card (BICs) replacement, to pick up Supportive Services (gas cards, vouchers, etc.), request to see a worker, and/or pick up mail/documents.

eSignature

e-SIGNATURE

E-Signature allows you to electronically sign certain forms through email, text message, or by phone. Ask your worker how you can electronically sign your documents.

BenefitsCal TUTORIALS

Video Tutorials

BenefitsCal: Community Based Organization (CBO) Accounts

BenefitsCal: How to apply for benefits

BenefitsCal: How to report a change

BenefitsCal: How to upload a document

BenefitsCal: How to link a case

BenefitsCal: How to create an account

BenefitsCal: Customer Dashboard Overview

BenefitsCal: How to reset a password

BenefitsCal: First time login for C4Yourself users

WEB CHAT

Web Chat

Do you have general questions or need technical assistance with your BenefitsCal account?
Click on the links below to live chat with a Customer Service Center agent.

Web chat hours are:
Monday – Thursday 7:30 a.m. – 3:30 p.m.
Friday 7:30 a.m. – 2:45 p.m.


CUSTOMER SERVICE CENTER

Customer Service

Current Transitional Assistance Department customers can get up-to-date case information 24 hours a day by using the Interactive Voice Response (IVR) system. This automated system provides customers with up-to-date information about their case such as benefit amount, worker information, office location and the ability to request forms to be mailed.

Try it today! Call 877.410.8829

Live agents are available Monday-Friday from 7 a.m. – 5 p.m.