Frequent Customer Questions About EZ Online Permitting (EZOP)

Still need help? Please call us Toll Free (800) 722-4542


Non-EZOP Application Related Questions

Step 1. Verify that you are entering the correct URL: https://ezop.sbcounty.gov/CitizenAccess/

Step 2. Are you using a supported internet browser?

  • Supported browsers are : Internet Explorer 11, Mozilla Firefox, Google Chrome, Opera, Safari
  • If you are using a supported browser, continue to Step
  • If you are not using a supported browser, please use one of the supported browsers: Internet Explorer 11, Mozilla Firefox, Google Chrome, Opera, Safari
  • Please click on the “Supported Browsers.pdf” for more information

Step 3. Verify internet connection

  • Open a new browser
  • Connect to Google.com
  • If you cannot connect to Google.com, you might not have an internet connection, continue to next step
  • Try connecting to a site that you frequently visit
  • If you cannot connect to that frequently visited site, you most likely have an internet connection issue
  • Please contact your internet provider

Minimum Recommended Hardware:

  • Processor: Intel Core i3, 3GHz
  • RAM: 4 GB
  • Hard Drive: 20 GB free space
  • Network: Internet connection

The Supported browsers are:

  • Microsoft Windows Internet Explorer 11 (32 bit)
  • FireFox 37
  • Safari 8 in Mac OS X 10.10
  • Google Chrome 42

Minimum Recommended Hardware:

  • Processor: Intel Core i3, 3GHz
  • RAM: 4 GB
  • Hard Drive: 20 GB free space
  • Network: Internet connection

• Common characters that cannot be used anywhere in a file name:

o Tilde (~)
o Number/Pound sign (#)
o Percent (%)
o Ampersand (&)
o Asterisk (*)
o Braces ({ })
o Parenthesis ( )
o Backslash (\)
o Colon (:)
o Angle brackets (< >)
o Question mark (?)
o Slash (/)
o Plus sign (+)
o Pipe (|)
o Quotation marks (“,’)
o Dollar sign ($)
o Exclamation point (!)
o At sign (@)

• Don’t use the period character consecutively in the middle of a file name.
• Don’t start or end your filename with a space, period, hyphen, or underline.


Account Related Questions

  • The initial “Contact Type” selected when you first registered cannot be changed
  • However, you can add “Organization” as a new contact
  • Go to “Account Management“
  • Go to “Contact Information“
  • Click “Add a Contact“
  • “Select Contact Type” page will open
  • Select “Organization” as “Type“
  • Click “Continue“
  • Fill out information on page
  • Click “Continue“

There are two (2) common reasons for not receiving emails.

  1. Applicant on application
  1. SPAM Filter
  • Please check your SPAM or JUNK folder
  • It is possible that this address is being blocked
  • If you have a system administrator, you may also want to check with them for assistance
  • Go to login page and click “I’ve forgotten my password”
  • You will receive an email with a link to reset password
  • Please visit EZOP.sbcounty.gov homepage and review “Application How-To Videos”


Please call: Application Technical Support Hotline: Toll Free (800) 722-4542


Please call: Application Technical Support Hotline: Toll Free (800) 722-4542 for assistance

  • This feature is not available
  • The County is currently exploring possible solutions
  • To add a person as a Delegate to your account, the person must be a registered user
  • To add a person as a Contact to your account, the person does not have to be a registered user
    • A Contact does not have access to any account information
  • Go to “Account Management“
  • Go to “Contact Information“
  • Click on drop down arrow next to “Actions“
  • Click “View” and “Contact Information” page will open
  • Make edits and “Save“
  • A Delegate is a person that you give authority to access your account
    • For example, if you would like a co-worker to schedule inspections for your permits, you can add them as a delegate
  • A Contact does not have access to any account information
  • “Individual” should be chosen if you are the property owner and the property is not owned by a business/company
  • “Organization” should be used if you are a business/company or work for a business/company that is making the application


Application Related Questions

  • Please go to EZOP.sbcounty.gov
  • Navigate to “Contact Us”
  • Select the appropriate department’s contact information
  • Go to EZOP.sbcounty.gov
  • Click on “Parcel Research” from menu bar
  • Under the heading “Find Parcel Districts” enter the address or use the dropdown to enter the parcel number
  • Go to “My Records”
  • Click on the “Record Number”
  • Click the down arrowhead next to the “Record Info” tab
  • Click attachments
  • All the documents you uploaded, revisions made by County, blank forms, and the issued permit will be located under “attachments“
  • Unfortunately, once you submit your application, you cannot change it
  • You will have to contact County Staff to make changes to a submitted application
    • Please go to EZOP.sbcounty.gov
    • Navigate to “Contact Us”
    • Select the appropriate department’s contact information
  • Login to EZOP Portal
  • Go to “My Records”
  • Click on the “Record Number”
  • Click the down arrowhead next to the “Record Info” tab
  • Click “Processing Status“
  • Please visit EZOP.sbcounty.gov homepage and review “Application How-To Videos”
  • Login to EZOP Portal
  • Go to Home
  • Click Dashboard
  • Go to “Work in progress“
  • Click on “Resume Application” under “Record Name”
  • Unfortunately, once you “Save” an attachment it cannot be deleted by you
  • You can delete an attachment if you have not “Saved” the document/plan
  • Please contact County Staff for assistance in removing the document/plan
    • Please go to EZOP.sbcounty.gov
    • Navigate to “Contact Us”
    • Select the appropriate department’s contact information
  • Login to EZOP Portal
  • Go to “Home”
  • Go to “My Records”
  • Click on the “Record Number”
  • Click the down arrowhead under the “Record Info” tab
  • Click “Attachments“
  • Your permit will be one of the PDF documents listed
  • Please visit EZOP.sbcounty.gov homepage and review “Application How-To Videos”
  • Go to EZOP.sbcounty.gov
  • Click on the “Apply Now” icon
  • Login to EZOP
  • Go to “Home”
  • Go to “My Records”
  • Click on the “Record Number”
  • Click the down arrowhead next to “Record Info” tab
  • Click “Attachments“
  • Click “Add”
  • Please visit EZOP.sbcounty.gov homepage and review “Application How-To Videos”
  • Please go to EZOP.sbcounty.gov
  • Navigate to “Contact Us”
  • Select the appropriate department’s contact information
  • Verify you are using the correct “username” and “password”
  • If you still cannot login, go to login page and click “I’ve forgotten my password”
  • You will receive an email with a link to reset password
  • Please visit EZOP.sbcounty.gov homepage and review “Application How-To Videos”
  • Unfortunately, you cannot submit the application without the required documentation in PDF format
  • Please click the “Save and resume later” yellow icon in the left hand corner at the bottom of the page
  • When you have your documents available in PDF format, please go to:
    • “Dashboard” then
    • “Work in progress” and find the “Record ID“
    • Click “Resume application” and “Pick Up where I left off”
  • Please visit EZOP.sbcounty.gov homepage and review “Application How-To Videos”
  • This message does not mean that you are locked out of your account
  • Some of the conditions might be prior to permit issuance or inspection
  • Until your respective conditions are satisfied, the permit will not be issued or you will not be able to schedule an inspection
  • The feature is not available
  • However, the County is actively exploring possible solutions
  • The missing street number does not prevent you from proceeding with the current application
  • You will need an updated address prior to your permit being issued
  • To correct this issue, please fill out an “Addressing” application under the “Building” tab/module

Please submit a new application and reference the old “Record Number” in the “Detailed Description” and “Related Records”.

Please refer to the “Permit Quick Reference Guide” under “Additional Resources” at the bottom of the EZOP.sbcounty.gov home page

Please refer to the “Permit Quick Reference Guide” under “Additional Resources” at the bottom of the EZOP.sbcounty.gov home page


Fee/Payment Related Questions

This is currently not an available feature

Yes, you can still come to the County to make a payment

  1. If you are the Applicant, you will get an SBC-Fee Invoice email advising that assessed fees must be remitted
  2. Please go to “My Record”
  3. Under “Action” you will see “Pay Fee”
  4. Click on “Pay Fee”
  5. You will be taken to a payment portal to pay by credit card or directly from your bank account

Still need help? Give us a call!

Please visit: VirtualCounter.sbcounty.gov