Step 1. Verify that you are entering the correct URL: https://ezop.sbcounty.gov/CitizenAccess/
Step 2. Are you using a supported internet browser?
- Supported browsers are : Internet Explorer 11, Mozilla Firefox, Google Chrome, Opera, Safari
- If you are using a supported browser, continue to Step
- If you are not using a supported browser, please use one of the supported browsers: Internet Explorer 11, Mozilla Firefox, Google Chrome, Opera, Safari
- Please click on the “Supported Browsers.pdf” for more information
Step 3. Verify internet connection
- Open a new browser
- Connect to Google.com
- If you cannot connect to Google.com, you might not have an internet connection, continue to next step
- Try connecting to a site that you frequently visit
- If you cannot connect to that frequently visited site, you most likely have an internet connection issue
- Please contact your internet provider