ADMINISTRATIVE OFFICES
Administrative offices and programs manage and/or support administrative functions of the department and do not provide direct client care.
Administrative Offices
The following programs manage and/or support administrative functions of the department and do not provide direct client care. Please contact the program directly for more information. For general department information, call (909) 388-0900.
| Program Name | Description | Contact |
|---|---|---|
| Billing | Bills patient and third party payer sources for DBH clinics. | (909) 388-0819 Dial 1 and ask for billing |
| Children and Youth Collaborative Services (CYCS) | Coordination and monitoring of the children’s system of care. | (909) 387-5300 |
| Child & Youth Connection | A collaborative effort between DBH, Public Defender’s Office, and San Bernardino County Children’s Network to support and provide prevention services for foster youth, juvenile justice involved children and transitional age youth. | (909) 501-0700 |
| Compliance | Monitors adherence to state/federal regulations, monitors licenses and credentials, and develops department-wide standards, policies and procedures. | (909) 388-0879 |
| Contracts | Conducts procurements, prepares contracts and Board Agenda Items, and provides related administrative supportive services. | (909) 388-0863 |
| Facilities and Property Management | Oversees the departments facilities and property needs. | (909) 388-0949 |
| Fiscal Services | Manages and monitors DBH’s budget, state and federal cost reports, accounts payable, contracts management, billing, purchasing, fiscal audits, and payroll. | (909) 252-5202 |
| Human Resources | Provides assistance in resolving personnel matters, interpreting personnel related rules, regulations and policies, such as the MOU, Personnel Rule, Standard Practice Manual and Labor Laws. | (909) 388-0890 |
| Information Technology | Oversees computer technology operations throughout the department. | (909) 386-9730 |
| Internal Audits | Conducts fiscal audits and monitors providers to ensure claims are compliant with contract terms. | (909) 388-0983 |
| Managed Care Coordination | Contact for managed care plans to refer members who may be eligible for specialty mental health services. | (909) 386-3753 |
| Medical Records | Maintains, secures, and facilitates the release of medical records/health information. | (909) 421-9350 |
| Medical Services | Oversees the delivery of psychiatric, substance use, and nursing services. | (909) 388-0810 |
| Mental Health Services Act (MHSA) Administration | Oversees the development and implementation of MHSA funded programs. | (909) 252-4021 |
| Office of Equity and Inclusion | Develops and promotes cultural competence for DBH staff and service providers. | (909) 252-5150 |
| Patients’ Rights | Protects the rights of individuals receiving psychiatric services through support, advocacy, and complaint investigations. | (800) 440-2391 |
| Payroll | Conducts payroll services for employees. | (909) 388-0848 |
| Public Relations and Outreach | Develops and implements effective communication and public relations strategies and coordinates community outreach and education. | (909) 386-9720 |
| Quality Management | Supports compliance with federal, state and county regulations, performs Medi-Cal certification/re-certification for contract agencies, and completes utilization review activities. | (909) 386-8227 |
| Receipts | Receives, posts payments and processes daily bank deposits. | (909) 388-0949 |
| Research and Evaluation | Collects, analyzes and provides information used to measure outcomes and increase the effectiveness of programs and services. | (909) 388-0978 |
| Substance Use Disorder & Recovery Services Administration | Coordination and monitoring of substance use disorder programs, providers, and services. | (909) 501-0753 |
| Workforce Education & Training | Conducts trainings to support the professional development of employees. | (909) 252-4017 |
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