The following documents provide additional information on DBH services, quality improvement efforts, and more.
General
- Mental Health Plan and Drug Medi-Cal Organized Delivery System Member Handbooks English/Spanish/Mandarin/Vietnamese – Also available in paper form free of charge upon request within 5 business days
- Mental Health Plan and Drug Medi-Cal Organized Delivery System Member Handbooks (Large Print) English
- Notice of Privacy Practices English/Spanish
- Patient Access API Member Education and Resources
Quality Improvement
External Quality Review Organization (EQRO) reports
Quality Improvement Performance Plan 2025
Quality Improvement Performance Plan Fiscal Year 24-25
Quality Improvement Performance Plan Fiscal Year 23-24
Quality Improvement Performance Plan Fiscal Year 22-23
Quality Improvement Performance Plan Fiscal Year 21-22
Quality Improvement Performance Plan Fiscal Year 20-21
Quality Improvement Performance Plan Evaluation Fiscal Year 22-23
Quality Improvement Performance Plan Evaluation Fiscal Year 23-24
Quality Improvement Performance Plan Evaluation Fiscal Year 21-22
Quality Improvement Performance Plan Evaluation Fiscal Year 20-21
Performance Outcomes System
Adults Age 21 and Over Specialty Mental Health Services (SMHS) Performance Dashboard
Children and Youth Under the Age of 21 Specialty Mental Health Services (SMHS) Performance Dashboard
Children And Youth With An Open Child Welfare Case Specialty Mental Health Services (SMHS) Performance Dashboard
Children And Youth In Foster Care Specialty Mental Health Services (SMHS) Performance Dashboard