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Dispatcher – Customer Service
September 30 @ 8:00 am - 5:00 pm PDT$100
|This course is specific to 9-1-1. It will focus on the special actions that need to be taken by call-takers and dispatchers to provide the best service to their customer base as possible, including officers and citizens. The goal of this course is to encourage the students to always deliver exceptional customer service.
Students will learn to distinguish the proper and improper skills of customer service and the need for positive communication skills in a call center.