Information Services

Sarkis Ohannessian, Captain

Address:
655 East Third Street
San Bernardino, California 92415

Records Division:
Phone:
(909) 888-5916

Technical Services Division:
Phone:
(909) 387-0658

Information Services

Information Services encompasses the Technical Services Division, Records Division and the Communications Division. This vital part of the organization utilizes the latest developments in technology to ensure the swift and accurate exchange of information.

Technical Services is responsible for all computer related technology, data, and communication systems within the Sheriff’s Department. The unit provides direct end-user support, ongoing maintenance, enhancements, and upgrades to systems such as Computer Aided Dispatch (CAD) and the Jail Information Management System (JIMS).
Technical Services consists of the following working groups, each managed by a Team Leader. Systems Support/Development includes CAD, JIMS, Records Management (RMS), GIS, Presynct, Coplink, LiNX, CRM, and Application Development.
Operations/Infrastructure includes all servers, Active Directory (AD), networking, security, and disaster recovery. The Service Desk handles all end-user support and imaging while the Administration group is responsible for a large budget, contracts, inventory and order processing. The Administration Team Leader also oversees mobile technology including the Mobile Data Computer (MDC) Team and cell phone accounts.
Technology is always evolving and in today’s society more a part of our lives that ever before. Advances in Law Enforcement technology mean improving the speed of investigations, storing data securely, and combining databases for relevant information that may have taken much longer to gather in the past. These tools help the men and women of the Sheriff’s Department keep our community safe.

The Records Division is a critical 24-hour, seven-day a week support function of the Department that provides records management to all fourteen contract cities and county areas patrolled by the Sheriff’s Department. The Division maintains the Department’s Records Retention Schedule (DRRS) and is responsible for compiling, maintaining, and disseminating records concerning crimes, arrests, traffic, incident reports, property, firearms, vehicles, boats, and missing persons to law enforcement agencies and the citizens we serve. The Division is also responsible for registering sex and arson offenders and offering Livescan Fingerprint Identification services to county job applicants and members of the public.Effective April 6, 2020, the Records Division will be conducting Livescan by appointments only to in-county applicants with vouchers, and a limited number of authorized individuals. Walk-ins will not be honored until further notice. Please call 909-888-5916 (press #7) Monday – Friday, 8:00 am – 5:00 pm to schedule an appointment. Please be sure to provide a good phone number so that we can contact you in case of a cancellation.

Public Counter hours are from Monday – Friday (excluding holidays), 8:00 am – 5:00 pm. Walk-in services include Clearance and In-Custody Letters, Sex/Arson Registration, Repo Release receipts, and report request needs.

Those who are mandated to register with a Sheriff's Department Jurisdiction and have health conditions or COVID-19 related concerns that may prevent them from an in-person appointment, please contact the Registration Desk at 909-888-5916 (press #7) to discuss alternative arrangements.

Additional Information from the Records Division:

Report Requests

The Records Division is not authorized to release crime reports to suspects named in the report – these can be subpoena through the Civil Liabilities Division. We can provide reports to those individuals who are authorized to receive them by law – please note that it may take up to two weeks for the report to be available and if the investigation is ongoing or prosecution is pending, the report may not be available for immediate release. There is no charge for the report. Requests can be made in person or through the US Mail by completing the Form below. Mailed requests require a photocopy of a government ID. The request should contain as much information as possible, including but not limited to the case/report number, names of involved parties, date, time and location of occurrence, and a contact/phone number. Our mailing address is San Bernardino Sheriff Department – Records Division, PO Box 569, San Bernardino, CA 92402.For Public Record Requests, please visit the website https://sanbernardinocounty.nextrequest.com/For booking information on current inmates, please use the Inmate Locator Link on the main page or visit https://wp.sbcounty.gov/sheriff/corrections/inmate-locator/

*Request for Information Form

 

Repo Release Receipts

We can only process repo release receipts for vehicles repossessed in the Sheriff Department’s jurisdiction. The fee is $15.00 payable by cash or money order.

Clearance and In-Custody Letters

Records offer two types of “Certified Record Checks” for the public. The first is a “Clearance Letter” that will indicate that the subject does not have any active warrants or arrest records with San Bernardino County Sheriff’s Department.

The second is an “In-Custody Letter.” We offer two forms of In-Custody Letters: one that lists ALL the arrests (bookings) that a subject had in our county or a “partial” that will only list a specific arrest (this is sometimes needed for the person to prove their time in custody).

These letters can only be released to the subject named in the letter after verifying their identity. There are three exceptions:

  • The person may request a (complete or partial) letter through the mail by sending a copy of their government ID and money order to the San Bernardino Sheriff Department – Records Division, PO Box 569, San Bernardino, CA 92402.
  • A bail agent may request a partial letter upon proof that they represented the case (warrant) involved in the booking.
  • A third party may request either letter by providing proof they represent the subject of the letter (e.g., parent, spouse, attorney, etc.).

To apply in person, go to the Records Division, 655 E 3rd Street, in San Bernardino between 8:00 am and 5:00 pm, Monday through Friday (excluding holidays). The fee for either letter is $33.00 payable by cash or money order. Please call 909-888-5916 (press #4) to inquire further regarding the process of obtaining an in-custody or clearance letter.

State Department of Justice

If you have been arrested by more than one law enforcement agency, it is recommended that you request your criminal history records (or Records Review) from the California Department of Justice (DOJ) instead of seeking arrest summaries from multiple localities.  For recorded DOJ arrest summary information, call 916-227-3822 or visit their website at https://oag.ca.gov/fingerprints/record-review

Federal Bureau of Investigation

The FBI has implemented a new option to electronically submit requests and receive responses for Identity History Summary Checks and Identity History Summary Challenges. The electronic option will allow for faster processing of requests. Visit https://www.edo.cjis.gov

Sealing of Arrest Records – Adult

If you were arrested by the San Bernardino County Sheriff, and never went to court as a result of the arrest, and/or you believe the arrest was in error, please contact the Records Supervisor at 909-888-5916 (press #7). We can provide you with information regarding the filing of a Petition to Seal and Destroy Arrest Records (according to Penal Code Section 851.8). If you were booked at a San Bernardino County Detention Center/Jail by another agency, you would need to contact the arresting agency.

Find the Form Here: https://oag.ca.gov/sites/all/files/agweb/pdfs/idtheft/forms/bcia-8270.pdf

Sealing of Arrest Records – Juvenile

For information regarding the sealing of juvenile arrest records, please visit the website https://www.sb-court.org/juvenile-delinquency/record-sealing for instructions.

The Communications Division is comprised of two dispatch centers; the Valley Control Center (VCC) and Desert Control Center (DCC). Each center serves as the primary 9-1-1 Public Safety Answering Point (PSAP) for its respective geographic location. There are currently 173 full-time dispatch personnel assigned to the division; including 149 dispatchers, 18 dispatch supervisors, one captain, one communications administrator, two communications managers, and two secretaries. In 2015, the Communications Division became one of 26 allied agencies in the Inland Empire to implement Text-to-911 becoming the first region in the state of California to utilize this life-saving technology and creating equal access for the deaf and hard of hearing community. As the county continues to rise in population, the communications centers received nearly 1.6 million calls of which 80% were by mobile device.The Communications Division has met POST continuous professional training mandates four years straight with 100% compliance. Moreover, they facilitate dispatcher training at the Frank Bland Regional Training Academy for the region by hosting several POST certified courses during the year.The Communications Division Mission Statement is as follows: We are committed to operating a highly effective communications center with an emphasis on customer service and officer safety, staffed by highly qualified, well trained dispatchers, who are supported by a dedicated management team that places a high degree of importance on professionalism, integrity and teamwork, and strives to develop innovative ways to meet the current and future demands of public safety dispatching.Valley Control Center

The Valley Control Center (VCC) is Region I's primary Communications Center. VCC is located in Rialto, adjacent to the county's Emergency Operations Center (EOC), Fire Dispatch Center (CONFIRE), and 800 MHz checkbox Division. VCC serves the unincorporated areas of Bloomington, Fontana, Lytle Creek, Mentone, Montclair, Mount Baldy, San Bernardino, Upland, Yucaipa, and the mountain communities surrounding the Twin Peaks Station, as well as Court Services. It also provides dispatching services for the incorporated cities of Chino Hills, Grand Terrace, Highland, Loma Linda, Rancho Cucamonga, Big Bear, and Yucaipa. Additionally, VCC provides contract dispatching services to other agencies such as the District Attorney's Office, Code Enforcement, Probation, Welfare Fraud, and BNSF Railroad.Valley Control Center operates with a staff of 86 full-time employees; including the communications manager, secretary, 9 dispatch supervisors and 75 dispatchers. In 2018, operating as Region I's primary 9-1-1 PSAP, VCC received over 194,300 emergency 9-1-1 calls, 448 Text-to-911 sessions, and a total of 820,036 calls to the center.

 

Desert Control Center

The Desert Control Center (DCC) is Region II's primary 9-1-1 answering point. DCC is located in Hesperia. DCC is currently staffed with 85 full-time employees; including the communications manager, secretary, nine dispatch supervisors, and 65 dispatchers.  DCC provides dispatching services for county patrol operations in the Victor Valley, Barstow, Trona, Baker, Colorado River, and the Morongo Basin areas. It also serves the incorporated cities of Victorville, Hesperia, Apple Valley, Needles, 29 Palms, and Yucca Valley. As with the Valley Control Center, DCC also provides dispatch services for numerous contracted entities such as Victor Valley College, Hesperia code enforcement, and Snowline and Hesperia school districts.

In 2018, operating as Region II's primary 9-1-1 PSAP, DCC answered over 208,500 emergency 9-1-1 calls, 560 Text-to-911 sessions, and a total of 793,396 calls to the center.

As the population and calls for service in San Bernardino County continue to rise, the Communications Division strives to integrate smart technologies to improve efficiencies that best serve our communities and deputies.

San Bernardino County
Sheriff’s Department

655 East Third Street
San Bernardino, California 92415-0061

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Non-Emergency Dispatch

Desert Phone NumberDesert – (760) 956-5001
Valley Phone NumberValley – (909) 387-8313