Sarkis Ohannessian, Captain
655 East Third Street
San Bernardino, California 92415
Technical Services Division:
Information Services encompasses the Technical Services Division, Records Division and the Communications Division. This vital part of the organization utilizes the latest developments in technology to ensure the swift and accurate exchange of information.
Technical Services consists of the following working groups, each managed by a Team Leader. Systems Support/Development includes CAD, JIMS, Records Management (RMS), GIS, Presynct, Coplink, LiNX, CRM, and Application Development. Operations/Infrastructure includes all servers, Active Directory (AD), networking, security, and disaster recovery. The Service Desk handles all end-user support and imaging while the Administration group is responsible for a large budget, contracts, inventory and order processing. The Administration Team Leader also oversees mobile technology including the Mobile Data Computer (MDC) Team and cell phone accounts.
Technology is always evolving and in today’s society more a part of our lives that ever before. Advances in Law Enforcement technology mean improving the speed of investigations, storing data securely, and combining databases for relevant information that may have taken much longer to gather in the past. These tools help the men and women of the Sheriff’s Department keep our community safe.
The Communications Division is comprised of two dispatch centers; the Valley Control Center (VCC) and Desert Control Center (DCC). Each center serves as the primary 9-1-1 Public Safety Answering Point (PSAP) for its respective geographic location. There are currently 173 full-time dispatch personnel assigned to the division; including 149 dispatchers, 18 dispatch supervisors, one captain, one communications administrator, two communications managers, and two secretaries. In 2015, the Communications Division became one of 26 allied agencies in the Inland Empire to implement Text-to-911 becoming the first region in the state of California to utilize this life-saving technology and creating equal access for the deaf and hard of hearing community. As the county continues to rise in population, the communications centers received nearly 1.6 million calls of which 80% were by mobile device.The Communications Division has met POST continuous professional training mandates four years straight with 100% compliance. Moreover, they facilitate dispatcher training at the Frank Bland Regional Training Academy for the region by hosting several POST certified courses during the year.
The Communications Division Mission Statement is as follows: We are committed to operating a highly effective communications center with an emphasis on customer service and officer safety, staffed by highly qualified, well trained dispatchers, who are supported by a dedicated management team that places a high degree of importance on professionalism, integrity and teamwork, and strives to develop innovative ways to meet the current and future demands of public safety dispatching.
The Valley Control Center (VCC) is Region I's primary Communications Center. VCC is located in Rialto, adjacent to the county's Emergency Operations Center (EOC), Fire Dispatch Center (CONFIRE), and 800 MHz checkbox Division. VCC serves the unincorporated areas of Bloomington, Fontana, Lytle Creek, Mentone, Montclair, Mount Baldy, San Bernardino, Upland, Yucaipa, and the mountain communities surrounding the Twin Peaks Station, as well as Court Services. It also provides dispatching services for the incorporated cities of Chino Hills, Grand Terrace, Highland, Loma Linda, Rancho Cucamonga, Big Bear, and Yucaipa. Additionally, VCC provides contract dispatching services to other agencies such as the District Attorney's Office, Code Enforcement, Probation, Welfare Fraud, and BNSF Railroad.Valley Control Center operates with a staff of 86 full-time employees; including the communications manager, secretary, 9 dispatch supervisors and 75 dispatchers. In 2018, operating as Region I's primary 9-1-1 PSAP, VCC received over 194,300 emergency 9-1-1 calls, 448 Text-to-911 sessions, and a total of 820,036 calls to the center.
The Desert Control Center (DCC) is Region II's primary 9-1-1 answering point. DCC is located in Hesperia. DCC is currently staffed with 85 full-time employees; including the communications manager, secretary, nine dispatch supervisors, and 65 dispatchers. DCC provides dispatching services for county patrol operations in the Victor Valley, Barstow, Trona, Baker, Colorado River, and the Morongo Basin areas. It also serves the incorporated cities of Victorville, Hesperia, Apple Valley, Needles, 29 Palms, and Yucca Valley. As with the Valley Control Center, DCC also provides dispatch services for numerous contracted entities such as Victor Valley College, Hesperia code enforcement, and Snowline and Hesperia school districts.
In 2018, operating as Region II's primary 9-1-1 PSAP, DCC answered over 208,500 emergency 9-1-1 calls, 560 Text-to-911 sessions, and a total of 793,396 calls to the center.
As the population and calls for service in San Bernardino County continue to rise, the Communications Division strives to integrate smart technologies to improve efficiencies that best serve our communities and deputies.